Contact Center- Education Finance - Veterans Sourcing Group

24-02713
Title: Contact Center- Education Finance
Location: Irving TX, 75039
Pay: $18.31/Hr.
Contract Length: 3 months - temp to hire - hire is based on performance

Summary:

• This department handles incoming calls in regards to Education finance loans, this contract will be throughout the peak processing time period for this dept.
• The contractor will be responsible to take incoming calls on application status, technical calls in regards to the application itself, and electronic signatures.
• The contractor will also be responsible for promoting and proceeding with over the phone applications.
• This position will require someone who can problem solve, troubleshoot, and think through a problem.
• Selected contractors will be responsible for providing a differentiated experience on a variety of incoming calls related to education financing for college-bound students and graduates looking to refinance their education debt.
• These detail oriented salespersons will be required to exceed sales goals, multitask and prioritize their daily workload while staying on the lookout for new business.

Required Skills:

• Customer Service Experience
• Ability to use Outlook email
• Financial, Student Loan, Mortgage, or Banking is a plus.
• Previous Sales or Call Center experience is also a plus.
• This position is within a call center with call volume between 50-70 calls per day. Candidates must have excellent communication skills and be able to work in a fast paced environment.

Other characteristics include:

• Desire to meet and exceed sales objectives/goals
• Ability to articulate what we have to offer our existing or potential customers *Confidence and conviction in our product to advise clients on financial resolutions to meet their needs
• Positive attitude and high energy level
• A "Can-do Attitude"and has the ability to think "Outside the Box".
• Team player; able to work with minimal supervision
• Ability to learn and share new concepts quickly