Contact Center - Member Services Representative - PT - Suffolk Credit Union

At Suffolk Credit Union, we empower our members and strengthen our community by promoting financial wellness, transparency, and respect. Join us to enjoy comprehensive benefits, including health plans, lifestyle spending accounts, 401(k) matching, and support for work-life balance, along with employee engagement activities and opportunities for community involvement.

Role Overview: Our Part-time Member Service Representatives in the Contact Center serves as the primary point of contact for customers seeking assistance with a wide range of banking services. This role focuses on delivering exceptional service while guiding members through inquiries about loans, deposit accounts, online banking, and other financial products. They also play a critical role in identifying customer needs and recommending appropriate solutions to enhance their banking experience. Additionally, they act as a bridge between the bank and its customers, ensuring clear communication and a smooth resolution to any issues or concerns that may arise.

Key Responsibilities:

• Provide phone assistance to secure memberships and resolve member issues.
• Assist members with account-related questions and complaints.
• Research and find solutions for member inquiries and concerns.
• Open new accounts and process wire transfers as needed.
• Assist with online banking, debit/credit card issues, and secured messaging.
• Accept and process loan applications, managing them through the pipeline.
• Meet loan and sales goals through outbound calls and member follow-up.
• Support other staff and departments when necessary.
• Ensure compliance with internal audits and achieve a "Satisfactory" rating.
• Cross-sell Credit Union products and provide high-quality service in every interaction.

Essential Qualifications:

Qualified candidates will have a high school diploma or equivalency certification. One (1) to two (2) years of financial institution experience required. NMLS-ID (Mortgage Loan Originator) required and will be provided at time of hire if not already acquired. Bilingual preferred.

• Clear and articulate communication, both orally and in writing.
• Proficient in customer service and handling confidential information with discretion.
• Ability to work effectively with direct supervision and support branch goals.
• Intermediate mathematical skills with knowledge of loan processing procedures.
• Familiarity with credit union products, services, policies, and regulations.
• Understanding of relevant laws and regulations, including Truth in Lending, HMDA, ECOA, and others.

Working Conditions:

Contact Center Representatives must be available to work flexible schedules that include Saturdays. Schedules will vary within the normal business hours of 8:00am to 7:00pm. Candidates must indicate their hours of availability on the application.

Apply today and embark on a rewarding career and start empowering your possible!

Suffolk Credit Union provides equal employment opportunities to all applicants and prohibits discrimination of any type on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.

The compensation range provided is in compliance with state specific laws. Factors that may be used to determine your actual rate of pay include your specific skills, years of experience, and other qualifications.