CONTACT CENTER QUALITY ASSURANCE SPECIALIST I - Phaxis LLC

This is a three-month project for a contact center role. The candidate will perform quality audits and reviews of all submitted data and assist with scheduling.

Setting: Training will be conducted in person at the Uniondale site for two weeks, after which the position will be 100% remote.

Requirements:

• Bilingual (Chinese, Bengali, Russian, Spanish - Bengali preferred)
• High School Diploma
• Able to pass a typing test with at least 45 WPM.
• One - two (1-2) years' experience in customer service, quality, and/or auditing experience.
• Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook