Contact Center Representative - Workway
Glendale, CA 91205
About the Job
We are a professional staffing firm, working with organizations across the country to place exceptional candidates. Currently, we have a Contact Center Representative opportunity at a credit union. If you're seeking a fulfilling career where you can make a real difference in the lives of others, our company is the place for you! We prioritize both exceptional member service and employee well-being, offering paid time off, federal holidays, health and life insurance, and a retirement plan with generous profit sharing. Contact Center Representative responsible for the specific duties listed below.
Your specific duties will include:
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Your specific duties will include:
- Preparing and processing transaction requests received by telephone such as withdrawals, transfers, and closing/opening of secondary share accounts; such as checking, holiday, certificates, etc.
- Responding to member inquiries and requests such as duplicate statements/copies of checks, payment/deposit research, mail out brochures, forms, and other various letters.
- Assisting with general Credit Union information relating to savings rates, loan rates, Visa, check accounts, etc.
- Providing superior and quality member service with ongoing efficient and accurate transaction/DocuSign processing.
- Understands and adheres to all credit union policies, procedures, safety practices, and security measures relating to one's work.
- This includes accessing the Wizard daily, to ensure a thorough understanding of credit union products/services, policies, and procedures.
- 1 year or more in a call center banking/credit union environment.
- Customer service orientated.
- A good understanding of teller and operations regulations and Credit Union's products and services is required, as well as the ability to use standard office equipment.
- Symitar experience would be a plus.
Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Employees have access to healthcare benefits including medical, dental and vision as well as a 401(k) plan.
Let one of our recruiters assist you in finding and preparing for interviews with our clients. Whether you are interested in a direct hire, temp-to-hire, or temporary position, Workway can help you to put your best foot forward. Contact us today!
Workway, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations and ordinances. For our complete EEO & Pay Transparency statement, please visit http://www.workway.com/EEO. To receive state and federal compliance posters, e-mail hr@workway.com or call 972.514.1515.
Source : Workway
