Contact Rep - Ultimate Staffing Services

Monday-Friday 930A-6P EST with a late-night shift once a month (on a rotation) until 7pm.

Largest online program management company in world. Fully remote. $18 per hour. Rep for online program management company. Must have contingency plan in place if WIFI goes out. Meaning they must go to a friend or family member's home. Must have child/elder care in place.
We are in an industry called ONLINE PROGRAM MANAGEMENT (OPM). We assist Colleges and Universities across the country to help them launch their fully online programs. We specialize in assisting schools offer programs 100% online.
Our partnerships, are genuine partnerships. We are not a vendor. And our relationships with schools typically span 7+ years.
We help build and enhance the curriculum with the school. It is their program. We just make it sleek, competitive, and seamless for online students
Full service Marketing The school could hire an agency, or simply partner with us. We have ~100 people who specialize in marketing educational programs and generating student interest.
Full service Recruitment â€"From the time someone requests information about a program, all the way until the day they start school Starting with our Contact Center Operations.
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CONTACT CENTER REP DETAILS
NOT a call center, but is still volume based. The expectation is to make 150-200 calls/emails per day.
There are no cold calls, these students have requested information about an online program.
Our ambassadors will be assigned to support 2-3 colleges, in total AP has over 50 partner schools
When a student requests info, they are assigned to a CC rep who follows up with that student for about a week. Through an outreach strategy of Call/Text/Email/Chat, our job is to establish contact and transition them to a Program Manager. The PM is the one responsible for working with that student… providing details about the program, curriculum, and application process.
Our job in the Contact Center is to have diligent outreach and provide as many interested students to PMs as possible, so that the Colleges/Universities can grow!
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BOTTOM LINE
Candidates must be well organized, diligent, and results driven. People who self-manage and are “hungry� for success will do well
Culture and work life balance are very important

Our candidates should not want to be a life-long contact center rep, they should want to grow. Promotions are based on PERFORMANCE not seniority.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.