Content Management Specialist, Deal Desk - ABM Industries

Overview

The ABM Deal Desk is known for its commitment to excellence and innovation. We pride ourselves on delivering high-quality proposals and presentations that exceed expectations and drive success. We are seeking a talented individual to join our team as the Senior Presentations Specialist.

As a Knowledge Management Specialist for the Deal Desk, this position will focus on project management related to our document library review cycle. This role will be using a proposal automation system to maintain proposal content in our document library, respond to user feedback, and push routine review cycles. This position requires a strategic thinker who can understand a wide variety of materials and how to manage large projects to completion. This person will work closely with the Deal Desk’s internal quality and content team, stakeholders, corporate and industry marketing groups, salespeople, and subject matter experts across ABM for an integrated approach to Deal Desk deliverables.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff & Management 

Essential Functions:

• Triage user feedback requests daily, address simple items, and escalate as needed
• Proactively review content and identify needed updates 
• Complete scheduled content updates including;
  • Org charts
  • Bios and Resumes
  • Branch Info
• Address requests for technology / formatting assistance
• Assist on proposal and deliverables quality reviews
• Assist with ad hoc proposal automation software training 
• Maintain and develop associated training materials
• Host regular team meetings and recurring monthly training
• Perform branding reviews per Style Guide
  • Format documents in correct style
  • Review deliverables and documents for branding

Minimum Requirements:

• Ability to manage multiple projects from beginning to end with various stakeholders and executives
• Self-starter and able to work independently as well as in a collaborative setting
• A team player with a strong drive for results
• Have the capacity to prioritize projects, work well under pressure, and meet deadlines
• Thrive in a fast-paced, constantly innovating environment
• Strong record of creating engaging content, a keen eye for design, and a strong sense of visual storytelling. This should be supported by a human-centered creative process and a design-thinking approach to solving problems.

Education:

• BA/BS in English, marketing, or business, or related field

Experience:

• 1-3 years of proposal writing, proposal/bid management, marketing, consulting, and/or business development experience
• 1-3 years of knowledge/library management experience 
• Experience with Upland Qvidian proposal automation preferred

Other:

• Strong record of effective project management skills including timely delivery
• Experience in the facilities management industry a plus
• Strong writing, proofreading, verbal, and group communications skills
• Strong leadership and influencing skills; strong record of successful team relationships, and ability to build credibility and gain confidence quickly with SME’s, and interdepartmental teams
• Outstanding conceptual, strategic, analytical, and problem-solving skills
• Travel requirements: 5% - 10% per year