Content Manager- Onsite - PrismHR
Chandler, AZ
About the Job
At PrismHR, we are building the best all-in-one suite of HR SaaS products for small to mid-sized companies. Our Product organization drives the strategy, design, and development of that suite of products.
As part of the Product organization, PrismHR’s Content Manager (“CM”) serves as the voice of our clients, ensuring they’re engaged and empowered to make the most of our product and services. The CM provides internal teams with the tools and data needed to maximize their processes and improve results. Acting as a liaison between Product and Operations, the CM tracks the status and ensures the smooth rollout of new releases, mitigating areas of potential client impact, then facilitates internal training and the development of content and communications (including in-app messaging, learning content, and email communications to increase client adoption). Finally, a CM acts as a client advocate in the event of incidents and drives initiatives surrounding client health to support key business objectives.
Responsibilities:
A successful CM will:
Partner with Release Managers to ensure internal and client readiness in the product and compliance release process
Define success metrics and demonstrate ROI via analysis of product adoption (user behavior data), communication effectiveness (open rates, CTRs), and case deflection (Service ticket data)
Identify and coordinate appropriate rollout timing based on release schedule and training requirements
Organize beta planning and rollout (who, what, when)
Set and justify user acceptance testing requirements
Determine and lead creation of appropriate internal and external content and communications for product releases
**Create, organize, and maintain client-facing Help Center
Provide assessments and manage risks, set appropriate expectations, and manage delays associated with releases
Collaborate across departments and act with urgency when managing client-impacting escalations (i.e. multi-client bugs and other critical platform issues), including internal/external communication, with a goal of deflecting tickets to the Namely Service Team. Coordinate with Product and Engineering teams to ensure speedy resolution.
Liaise between Engineering, Product, Client Operations and Clients whenever the product has created an adverse impact. Determine what communication is necessary and the appropriate audience.
Lead creation of recurring content and communications, including client reminder notifications, newsletters, inquiries, research, and surveys
Influence stakeholders across the company and drive to consensus
Regularly assess current business practices and processes to spearhead continuous improvement solutions - this could be defining a new beta process, overhauling how we communicate with clients, or partnering with client relationship managers to drive adoption.
Skills and Experience:
3-5 years of professional experience managing the product development lifecycle, with 2 years of demonstrable business analysis skills (leadership, change management, and process management)
Expert written and verbal communication skills
Tech savvy—can pick up on platform, display advanced Excel skills, and learn new tools quickly
Strong organizational, analytical and project management skills with attention to detail; identify project tasks, accurately estimate task completion dates and deliver on multiple projects with tight deadlines
People management experience a plus
Experience with Pendo a plus
PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company’s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR’s Marketplace Partners.
Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.
Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren't just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about our roles but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.
As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual’s qualifications as they relate to the job under consideration. The Company’s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.
The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.
Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.
PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.
#LI-ML1
Powered by JazzHR
