Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve. 

Vivint Smart Home, an NRG-owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available atwww.nrg.comorwww.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X. 

Summary:

In this role, you will collaborate with other departments and our creative teams to develop and deliver content for customer marketing channels with the goal of creating engaging educational content that amplifies Vivint’s brand. Our collective mission is to connect with our 2M customer base by educating them on how to control their smart home, rewarding them for loyalty, teaching them the value of upgrading or adding to their system and celebrating life events caught on their Vivint cameras.

Primary Responsibilities:

• Copywriting, drafting, editing - short-form and long-form content customized for our customer personas and segments.
• Create content that balances robust product information with convincing and engaging copy.
• Write copy for a brand identity that is modern and differentiating and conveys a strong story.
• Work with cross-functional teams to establish and articulate internal and external key messages, and ensure content is aligned accordingly.
• Use consumer analytics to determine the best way to engage users, increase customer loyalty, generate leads, and measure brand awareness.
• Collaborate with the design team to balance copy with design.
• Work with stakeholders to understand and translate business needs into messaging.

Required Skills:

• Ability to intake data and insights to develop and implement a content and engagement strategy.

• Strong time-management skills with the ability to multi-task and thrive under pressure and deadlines
• Ability to work across large cross-functional teams.
• Ability to operate in a fast-paced and dynamic environment.
• Strong written and verbal skills including the ability to check and edit grammar.
• Experience with design tools (Figma, etc.)  to turn copy into customer-facing messaging for platform tools.

Required Education/Experience:

• Proven track record of effective and impactful content creation
• Bachelor’s degree in a related field
• Figma experience (optional)

Here are some highlighted perks you should ask us about:  

• Free daily lunch and drinks on-site 
• Paid holidays and flexible paid time away 
• Employee/Friends/Family Discounts 
• Onsite health clinic, gym, gaming tables 
• Medical/dental/vision/life coverage & 24/7 Medical Hotline 
• 401(k) + Employer Match 
• Employee Resource Groups 

WORKING CONDITIONS:   

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. 

SAFETY: 

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment.  Each new employee is responsible for completing all training requirements.  Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public.  Employees must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues. 

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs". 

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".