Continuity and Crisis Management Specialist - Frontier Communications

Continuity and Crisis Management Specialist

As the largest pure-play fiber provider in the U.S., we deliver blazing-fast broadband connectivity that unlocks the potential of millions of consumers and businesses. As a Frontier employee, you will be part of our purpose of Building Gigabit America—creating the digital infrastructure that the country needs to thrive today and into the next century. Join us! 

What we’re seeking:

The Continuity and Crisis Management Specialist will be responsible for developing and implementing strategies and plans that ensure the continuity of business operations in the event of a crisis or emergency. They will work closely with key stakeholders across the organization to identify potential risks and develop response plans that mitigate the impact of crises and minimize disruptions to business operations. The Specialist will also play a key role in managing crisis situations and providing guidance and support to teams across the organization. In this hybrid role, you will have a defined work location HUB which includes work from home and assigned days in the office set by your manager. The HUB for this role will be in either Tampa, FL; Dallas, TX; or Fort Wayne, IN. 

What we need in you:

In this role, you'll need experience in continuity and crisis management to provide regional and national coverage for emergency response center events, business continuity plan management, threat monitoring, and labor contingency planning. We're confident in what we're delivering, and we know you'll bring a resilient, self-starter attitude with passion to help our organization.

What you’ll do:

• Develop and maintain a comprehensive business continuity plan to ensure the organization can continue to operate in the event of a crisis or emergency situation
• Identify potential risks and threats to the organization and develop mitigation strategies
• Conduct threat analysis and assessments, and send notifications using the company’s emergency notification platform
• Manage the travel risk program, providing safety and security information to overseas travelers
• Work closely with business units to ensure that they are prepared to respond to potential disruptions to their operations
• Develop and deliver training programs to educate employees on the business continuity plan and their roles and responsibilities in the event of a crisis or emergency
• Serve as the primary point of contact for crisis management and work closely with internal teams to manage crises and minimize their impact on the organization
• Develop and implement crisis communication plans to ensure that all stakeholders are kept informed during a crisis situation
• Continuously evaluate and improve the effectiveness of the organization's business continuity and crisis management plans 

What we offer:

Nothing is more important to our success than the team that built it. That’s why we provide benefits to keep you and your family well. Some of which we’re most proud to offer includes:

• Salary Range:  $70,000 to $100,000
• 20 PTO (Paid Time Off) days + 10 paid holidays per year 
• Day one medical, dental, vision and prescription drug plan 
• 401k match of 50% on 6% of eligible compensation 
• Tuition Assistance Program 
• Personal & Work Life Balance Resources & Wellness Support Assistance 
• Employee Resource Groups 
• Same-sex spouse and domestic partner benefits coverage 
• 10 weeks of paid parental leave, & a phased return to work program for new parents 
• Up to $10k in adoption program assistance 
• 3 weeks of paid caregiver leave

What background you should have:

• Bachelor's Degree in Business, Management, or a related field or at least 3 years of experience in business continuity, crisis management, or a related field
• Certification in business continuity or crisis management (e.g. CPCP, MBCI, MBCP, ABCP, ITIL, CBRM, or CEM) is strongly preferred
• Strong knowledge and use of SharePoint and Microsoft Office Suite
• Proficiency in Microsoft Excel including PivotTable, VLOOKUP, and other advanced functions
• Strong project management skills and the ability to manage multiple projects simultaneously
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels of the organization
• Strong analytical and problem-solving skills, with the ability to identify potential risks and develop effective mitigation strategies
• Knowledge of industry best practices for business continuity and crisis management
• Development and creation of crisis management playbooks
• Use of Business Continuity software and threat intelligence technology platforms such as AlertMedia, Dataminr

Working Conditions: 

• The Continuity, and Crisis Management Specialist will work in a hybrid remote/office setting with regular business hours but may be required to work extended hours or be on call during crisis situations. Some travel may be required to support business continuity planning and response efforts
• This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it

Frontier salaries are estimated by third parties and may or may not reflect actual or total compensation. Please confirm with your recruiter.

In our line of work, where making connections is paramount, fostering a culture of inclusion is fundamental to our values. We firmly believe in leveraging the strength of diversity to drive digital connectivity forward. If your background brings a unique perspective and value different from what we've outlined, we encourage you to apply and join us in our mission to #BuildGigabitAmerica.

Frontier Communications is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

RSRFTR