Continuous Improvement Director - Worldwide Flight Services

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?

The Director Continuous Improvement serves as an internal consultant, working across the enterprise to identify opportunities to drive business and operational efficiencies, designs, plans, and executes process changes, and embeds the new processes and procedures into the organization for long term sustainability. The Director will partner with leadership across all lines of business to ensure changes to the operating model contributes to improvements in customer metrics, financial performance, and employee engagement. The Director will deliver measurable results and lead the change management efforts building support and buy-in from employees and leadership teams.

This newly created position, with the strongest level of support from the Senior Management team and the Board of Directors. The Director Continuous Improvement will play a key role in developing and launching the COE's operational excellence strategy across the 45-50 cargo sites in the US. This high visibility position reports directly to the SVP Center of Excellence, who is a direct report to the CEO.

The first step in this initiative will be to move aggressively into transforming fully functioning warehouse, showroom, prototypes at four of the company's flagship sites. Through the use of Lean/Six Sigma methodologies, value stream mapping, process improvements, cargo flow analysis, introduction of new technologies, hardware and software upgrades and investments these "paradigm" sites will illustrate tangible and visible improvements in process, layout, cargo flow, organizational design and technology that drive efficiencies in operations and manpower.

Ultimately the Director Continuous Improvement will identify and coach local resources at individual sites and roll out the initiative across the entire WFS operation.

The responsibilities of this highly visible role within the organization include:

Project Planning through Execution:

• Drive Strategic Planning to identify, prioritize and align projects with corporate goals and objectives.
• Project planning through execution of multiple concurrent projects.
• Business case development and presentation to Senior Leadership Team.
• Documentation for new operating model.
• KPI development to measure and monitor long term sustainability.
• Documentation, training, and on-going support to internal customers

Continuous Improvement:

• Identify opportunities to drive EBITDA improvement across multiple disciplines (organization structure, workflow, warehouse design and flow, new technology, etc.).
• Incorporate best practices to design and deliver measurable productivity improvements.
• Perform operational analyses including risk assessments, process mapping, process redesign, process simulations, root cause analyses, and time in motion studies.
• Evaluate functions for insourcing/outsourcing opportunities.
• Embed consistent processes across North America operations.
• Identify, evaluate, and implement new technology solutions.

• 7-10 years' experience in, engineering, operations, or related field.
• Strategic thinker will have all of the traits of an effective player/coach comfortable with boardroom presentations who can successfully pivot to hands-on execution in the field.
• Communications and relating skills to and persuade colleagues from the warehouse floor to the boardroom.
• Knowledge of change management and influential factors.
• BA in Business, Engineering, Finance, or related area of study required.
• Master's degree preferred.
• Strong Excel skills.
• Excellent analytical skills.
• Excellent oral, written and communication skills.
• Six Sigma Black Belt required.
• Experience in Aviation, Automotive, Consumer Products, Industrials, Manufacturing, Production, Logistics valued.
• Familiarity with SAP valued.
• Personable and professional demeanor.

• Knowledge of planning processes and procedures.
• Awareness of Budgets & Forecasts contribution.
• Ability to communicate efficiently and effectively.
• Ability to work in the field, cooperate & collaborate through influence.
• Change management skills.

• Remain in a stationary position 50% of the time.
• Occasionally move about inside the office to access file cabinets, office machinery, etc.
• Constantly operates a computer and other office productivity machinery such as a calculator, copy machine and computer printer.
• Walk short distances.
• Reach above and/or below shoulder.
• Handle/grasp documents or office equipment.
• Sit and/or stand for short or extended periods of time.
• Lift/carry/move objects, files and documents up to 10 pounds.
• Work in an office environment using standard office equipment.
• Talk, listen, and speak clearly on telephone.
• Maintain regular and punctual attendance consistent with the ADA, FMLA, and other federal, state, and local standards.

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered with company match!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.