Contract Administrator - ABM Industries

Overview

SUMMARY:

The Contract Administrator serves as liaison point of contact for our Facility Operations contracts and Facility Operations service providers. This position coordinates and directs the preventive maintenance, mechanical and/or electrical services and repair and vendor managed support functions for our Facility Operations contracts and customers.

ESSENTIONAL DUTIES AND RESPONSIBILITIES

1. Works with the site Facility Leads, Contract Managers and Customer POC (Point of Contact) to coordinate the scheduling and direction to all subcontracted vendor services for any planned outages or vendor managed functions and daily Technician work schedules.
2. Creates Work Tickets in Accounting System for Technicians relative to site specific work functions or services provided.
3. Tracks and processes Technician labor.
4. Ensures Technician Work Orders are complete and accurate on a daily basis.
5. Processes Work Order completion for invoicing purposes.
6. Updates weekly calendar of vendor managed services and outages, as well as Facility Operations T-job project lists, and attends weekly Facility Operations meetings, updating Director of planned workload and labor needs.
7. Support Contract Manger in scheduling and optimization of labor and vendor resources.
8. Works closely with customers to respond appropriately to service calls and emergency calls in accordance with Escalation Procedures.
9. Works closely with Contract Managers to schedule the first 45-day inspection and preventive maintenance, major repairs, and keep them informed of scheduling and coordination efforts.
10. Data entry for new equipment in the CM system as well as making equipment modifications to those contracts already established in the system.
11. Assist with the data cleanup activities in Accounting/CM system as needed.
12. Creation of vendor POs/Invoices, as needed, on projects as instructed by Contract Manager.

EXPERIENCE AND/OR EDUCATION

• High School Diploma or equivalent and prior experience in Mission Critical Call Center environment
• Experience working with CMMS Systems 
• Strong Organizational skills and attention to detail
• Excellent Communication skills
• Exceptional Customer Service skills
• Proven ability to work effectively in a team environment
• Knowledge of mechanical and electrical systems a plus
• Strong Computer skills

ABM offers a comprehensive benefits package.  For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Front Line Team Members | (Programa de Beneficios de ABM)