Contract Compliance Specialist - Medical Transportation Management

At MTM Transit, it is never just a ride, it's personal. We understand that our passengers deserve personalized attention and exceptional care and to us, every trip is important. We have exciting opportunities to join our growing team where your work has a direct impact on the communities we serve. Our company culture is one of innovation, collaboration, and growth. If you are passionate, driven, and ready to join a team where your work will directly transform and shape our industry, then we want to talk to you!

What Will Your Job Look Like?

The Contract Compliance Specialist will develop audit tools, reports and project plans to help the MTM- LA Access contract achieve and maintain ongoing contractual compliance.  The Contract Compliance Specialist will play a vital role in ensuring MTM’s overall contractual compliance, while working with numerous departments and teams in an effort to develop and implement long-term compliance solutions.

The Contract Compliance Specialist will provide quality assurance, review applications to determine eligibility for paratransit, complete physical and cognitive assessments as part of the eligibility process for the Commerce office as well as the Antelope Valley and the Santa Clarita locations. This position has the ability to use their own judgment to determine which assessments are needed for each applicant and will also act as a liaison to external auditors as they review operational processes, policies and procedures, and contract management functions.

Location: 5747 Rickenbacker Road Commerce, CA 90040

What you’ll do:

• Maintain an understanding of all contract documents and have a working knowledge of all Client protocols
• Gain an in-depth understanding of how contract verbiage and requirements should be applied to the operational processes of the contract
• Document, review, investigate, and provide follow up for all complaints and complaint issues reported in the Rider360 software Working Queue; responding within 48 hours
• Respond to both the Client and the location Leadership’s inquiries sent via email, or fax, within the specified timeframe
• Create contractual compliance audit tools and matrixes and develop project plans and tracking mechanisms to correct any identified deficiencies
• Utilize large datasets to identify potential compliance deficiencies and report to Leadership
• Document and report all audit findings
• Communicate and/or present audit findings to various stakeholders
• Provide recommendations for systematic internal controls and process changes to ensure ongoing compliance for corrected deficiencies
• Complete follow-up audits to ensure deficiencies have been corrected
• Input information into Salesforce and Rider360 software
• Conduct interviews while providing high level of customer service in all interactions
• Perform mark and tethering assessments as needed
• Assist with other internal projects and tasks, as needed
• Conduct functional assessments with applicants, as needed, including Physical Functional Assessment, FACTS and MMSE
• Occasional travel to Client meetings or MTM field locations may be required

What you’ll need:

Experience, Education & Certifications:

• Highschool Diploma or GED
• Willing to accept relevant experience and specialized certifications in lieu of a Bachelor’s degree depending upon contract specifications (Certifications can include: COTA, OT, PT)
• Experience conducting interviews and/or assessments
• Previous experience in contract compliance and/or operational auditing role
• Experience and knowledge with the Americans with Disabilities Act (ADA) regulations

Skills:

• Basic to intermediate understanding of database/system concepts and/or design
• Proficient in Microsoft applications (Word, Excel, Outlook, PowerPoint)
• Ability to present complex information in an understandable and compelling manner
• Ability to complete basic to intermediate data analysis
• Detail-oriented, thorough, and a systematic/methodical approach to projects
• Strong analytical and problem-solving skills
• Strong time management and organizational skills
• Strong communication skills
• Ability to adapt to an ever-changing environment
• Ability to multi-task, set priorities, meet deadlines, and work well under pressure and in a fast-paced environment
• Ability to maintain high level of confidentiality
• Ability to tactfully question and obtain information

Even better if you have...

• Salesforce experience preferred
• Bachelor’s Degree in Occupational and/or Physical Therapy, Recreation Therapy, Nursing, Social Work, Human Services or a related field, preferred 

What’s in it for you:

• Health and Life Insurance Plans
• Dental and Vision Plans
• 401(k) with a company match
• Paid Time Off and Holiday Pay

• Maternity/Paternity Leave
• Casual Dress Environment
• Tuition Reimbursement
• MTM Perks Discount Program
• Leadership Mentoring Opportunities

Minium Salary: $66,560/annually

Maximum Salary: $66,560/annually

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual skills, experience, and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss this with us as you move through the selection process.

Equal Opportunity Employer: MTM is an equal opportunity employer.  MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local, State, and Federal law.  If you are in need of accommodations, please contact MTM’s People & Culture.

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