Contract Desktop Support - Lanvera

Desktop Support Engineer

CONTRACT

Location: Coppell, Texas

Job Type: Contract -100% onsite 6 + months with possible conversion to Full-Time

Relocation: No

The Company:

Lanvera is a leading CCM (Customer Communications Management) outsourcing and technology company specializing in the design, production, and delivery of secure customer communications including invoices, statements, tax forms, collection letters, compliance notices and other business critical documents to any delivery channel including print, electronic and mobile platforms. Lanvera has a strong presence in the Financial Services industry and is expanding into other vertical markets. Although time to market is always important, Lanvera' s primary focus is building long-term high-quality systems where a culture of excellence reverberates through all that we do.

Job Summary:

We are seeking a skilled and dedicated Desktop Support Engineer to join our Infrastructure and Security team. The ideal candidate will be responsible for providing technical support and troubleshooting services to end-users across multiple disciplines, e.g., hardware, software, and network-related issues, as well as possess a strong desire to continue learning and provide valuable insight as a key member of the team. This role requires the engineer to be on-site 100% of the time to ensure prompt and effective resolution of technical problems.

Key Responsibilities:

• Provide on-site technical support for desktop computers, laptops, printers, and other peripherals
• Install, configure, and maintain operating systems, software applications, and hardware components
• Troubleshoot and resolve hardware, software, and network issues in a timely manner
• Assist with the setup and deployment of new equipment and technology
• Perform regular maintenance and updates to ensure optimal performance of IT systems
• Document and track all support requests and resolutions using a ticketing system
• Collaborate with other IT team members to address complex technical issues
• Provide training and guidance to end-users on best practices and IT policies
• Ensure compliance with company IT policies and security protocols
• Develop and leverage application centric Key Performance Indicators (KPI's) to identify inefficiencies, streamline processes, and drive informed decisions
• Offer an outstanding customer experience to all employees

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience)
• Proven experience as a Desktop Support Engineer or similar role (3+ years)
• Strong knowledge of Windows and macOS operating systems
• Technical proficiency in Microsoft environment including:
  • Compute (e.g., Laptops)
  • Peripherals (e.g., Printers and Scanners)
  • Unified Communications (e.g., Microsoft Exchange and Teams)
  • Identity and Access (e.g., Microsoft Active Directory and Group Policy)
  • Data Protection (e.g., Email Security and Endpoint Protection)
  • Knowledge and Collaboration Management (e.g., SharePoint and ITSM)
  • Productivity Applications (e.g., Office 365 and Adobe Creative Suite)
  • Asset Management (e.g., Inventory Management and Purchasing)
• Familiarity with network troubleshooting and basic network configurations
• Excellent problem-solving skills and attention to detail
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Self-motivated continuous learner
• Must be able to provide exceptional customer service

Desired Skills:

• Familiarity with PowerShell or similar scripting languages
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator)
• Experience with project management

Physical Requirements:

• Ability to Lift and Move Equipment: Engineers often need to lift and move computer equipment, such as desktops, monitors, and printers, which can weigh up to 50 pounds.
• Mobility: The role will require moving around the office or between different locations to provide on-site support.