Contract /Full Time - ServiceNow FSO Tech Lead at Corporate Biz Solutions Inc
Saint Paul, MN 55199
About the Job
Technical Skills: (Primary)
- Hands on experience in implementing ITSM FSO CSM etc
- Client and Server APIs i e Glide Dialog Window Glide Form Glide Aggregate Glide Record etc
- Validate requirements and highlight discrepancies
- Design solution and suggest technical best practices
- Provide domain architecture and the technical aspects of the project
- End to end guidance and review of FSO Implementation customization in ServiceNow
- Participate in requirement gathering meetings and provide inputs to the developers based on the requirements
Technical Skills (Secondary Nice to have, NOT MANDATORY):
- Ensure information is accurate and feasible
Soft Skills
As this is an onsite role, must have strong written and oral communication skills.
Insurance Domain Knowledge
Strong ability to work with client stakeholders.
Requirement Review and Work Effort Estimation
Certifications
ServiceNow Administration certification
ServiceNow Implementation Specialist Certification FSO ITSM various tracks
ServiceNow Master Architect Certification optional
Skills
ServiceNow-FSO
Customer Service Management
Custom Applications
ITSM
Integrations
Contract /Full Time - ServiceNow FSO Tech Lead