Contract License Office Manager - Dogs on Duty

Oversee day-to-day operations for the office

Focus on Customer Relationship Management, State Contract Compliance and adherence to State and Company Policies

Ensure the employees have the highest level of training

Ensure that all employees provide the highest level of service

Manage, develop, and train employees to efficiently meet the needs of the business and customers

Identify performance gaps and mobilize efforts to close them

Ensure all employees are performing per contract and state policies

Counter/Clerk supervision

Ensure all location has the necessary equipment to operate to the highest function

Ensure that all maintenance issues are addressed and communicate the needs of any issues to the Contract Manager or Owner

Accountable for staffing, ordering, as well as all paperwork and reports and completing in a timely manner

Assist with new hire processes and all paperwork that goes along with that

Additional duties as assigned or deemed necessary for effective business operations

Competency Model:

Customer Focused -Makes customers and  their needs a primary focus

Collaboration-Builds constructive working relationships with customers, the community, and employees.

Team Leadership - Communicates the company vision and inspires motivation. Engages with others in a team process to solve problems; works to find a win/win resolution of differences. Is aware of how management style impacts staff productivity and development. Modifies leadership style to meet situational requirements. Helps team stay focused on major goals while managing within the context of multiple directives.

Building Trust - Interact with others in a way that gives them confidence in one's motivese and representations and those of the organization. Is seen as direct and truthful. Keeps confidences, promises and commitments.

Coaching - Providing timely guidance and feedback to help others strengthen knowledge/skills areas needed to accomplish a task or solve a problem.

Communication - Clearly conveys and receives information and ideas through a variety of media to individuals or groups in a manner that engages the listener, helps them understand and retain the message, and invites responses and feedback. Keeps others informed as appropriate. Demonstrates good written, oral and listening skills.

Guiding and Developing Staff - Focuses and guides others in accomplishing work objectives. Rewards and recognizes others, both formally and informally, in ways that motivate them. Sets high-performance expectations for team members. Sets clear performance expectations and objectives. Holds others accountable for achieving results. Successfully finds resources, training tools, etc. to support staff needs. Works with staff to create developmental opportunities to expand knowledge and skill level. Provides effective feedback and guidance for career development.

Action Oriented - Consistently maintains high levels of activity or productivity. Sustains log working hours when necessary. Works with vigor, effectiveness, and determination over a sustained period. 

Adaptability - Adapts well to changes in assignments and priorities. Adapts behavior or work methods in response to new information, changing conditions or unexpected obstacles. Approaches change positively and adjusts behaviors accordingly.

Qualifications:

Minimum of 5 years of License Office Management experience with the State of Missouri

Proven leadership and ability to drive customer service

Must have a proven track record of taking initiative and excelling in a high pressure environment

Solid in areas of personal character, commitment, organization and selling

Must have strong leadership and management skills to include recruiting, hiring, team building, coaching, and mentoring while retraining seasoned employees and managers when needed

Must have good written and oral and listening communication skills

Must be detail oriented

Basic Computer Skills

Must be able to pass a background check

Must be current on all Missouri State, Local (city) and Federal Taxes