Contract Station Instructor - Emergency Road Service at Automobile Club of Southern California

This position conducts Emergency Road Services (ERS) instructional courses for independent contract station (ICS) service providers and their employees.  Instructional courses include hands-on towing and service procedures, battery service program, dispatch technologies, lockout techniques, and member service protocols.  Benefits include:

• Fleet vehicle for the transport and safekeeping of training supplies and equipment

• Company-paid uniforms

• 60-80% field work. 

• Work-from-home flexibility

• Travel

• Overtime

Job Duties

• Conduct formal classroom training sessions, workshops, and presentations for ICS personnel regarding ERS policies and procedures, and regulations.

• Deliver training via in-person classroom, instructor-led virtual, and field training as assigned.

• Overnight travel required on a pre-scheduled basis.

• Provide technical support in the handling of member complaint files.

• Collaborate with ERS teams to identify specific training and coaching opportunities.

• Prepare daily activity journals including weekly and monthly reports.

Qualifications

• 4-year college degree or equivalent combination of education and work experience required.

• Minimum 3-year training/coaching work experience in the automotive service industry preferred.

• Professional verbal and written communication skills required, including excellent presentation skills.

• Must possess a valid driver’s license and an acceptable driving record required.

The starting pay range for this position is:

$23.78 - $31.70

Additionally, for full time positions, you will be eligible to participate in our incentive program based upon the achievement of organization, team and personal performance.

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Remarkable benefits:
•    Health coverage for medical, dental, vision
•    401(K) saving plan with company match AND Pension
•    Tuition assistance
•    PTO for community volunteer programs
•    Wellness program
•    Employee discounts

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity – we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

“Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.”

AAA is an Equal Opportunity Employer

The Automobile Club of Southern California will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance (FCIHO), the Unincorporated Los Angeles County (ULAC) regulation, and the California Fair Chance Act (CFCA). 

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