Control Desk Specialist-Cardiology (as needed) - UnityPoint Health

The Control Desk Specialist is responsible for assisting the healthcare team with clerical duties and facilitates communication and contributes to patient care.  Technical aspects of patient care are performed under the direct supervision of a Registered Nurse (RN). The Control Desk Specialist participates in scheduling of appointments and assisting with billing/charges for patient accounts.  The Patient Care Tech assures that each patient and family he/she comes into contact with receives prompt recognition and assistance and is treated with the utmost courtesy. 

Why UnityPoint Health?

• Culture – At UnityPoint Health, you matter. Come for a fulfilling career and experience a culture guided by uncompromising values and unwavering belief in doing what's right for the people we serve.
• Benefits – Our competitive Total Rewards program offers benefits options like 401K match, paid time off and education assistance that align with your needs and priorities, no matter what life stage you’re in.
• Diversity, Equity and Inclusion Commitment – We’re committed to ensuring you have a voice that is heard regardless of role, race, gender, religion, or sexual orientation.
• Development – We believe equipping you with support and development opportunities is an essential part of delivering a remarkable employment experience.
• Community Involvement – Be an essential part of our core purpose—to improve the health of the people and communities we serve.

    Hear more from our team members about why UnityPoint Health is a great place to work at https://dayinthelife.unitypoint.org.

• Control Desk Specialist is responsible for clerical duties of the clinic. 
• Complete final step of registration; arrival in EMR
• Chart preparation
• Phone management
• Notification of patient and reminder calls
• Facilitate communication between team members utilizing Vocera
• Control Specialist assists in patient flow when clinic is busy
• Rooming patients
• Cleaning rooms
• Assisting with patient needs

• High School Graduate
• revious clerical experience
• Experiences with clinic or hospital based EMR preferred.
• Good understanding or prior use of the following programs or ability to train quickly: Excel, Word
• Clerical experience
• Phone management experience
• Able to multi-task and attention to detail