Control & Report Coordinator - Axelon Services Corporation
Plano, TX 75024-4002
About the Job
Job Title : Control & Report Coordinator(Hybrid)
Location : Plano, TX
Education, Experience , Skills:
Location : Plano, TX
Hours : Monday-Friday, 8AM-5PM.
Job Description:
- This position will execute Cash or Charge processing activity for Client s route sales representative.
- Execute and prioritize baseline procedures to ensure accurate and timely completion to meet key performance measures and commitment to Field Sales.
- The CTA teams researching and problem solving skills directly impact the resolution volume of chargeback service requests from the field.
- Review documentation received from field and research applicable systems to ensure valid proof of delivery has been obtained
- Works closely with Accounts Receivable to negotiate customer account rebills as well as ensure correct resubmission of resolved charge ticket services requests from the field
- Manage special requests received from internal and external customers
- Collaborate with Sales Accounting associates and other knowledge experts to develop best practices and initiatives to reduce the over/short balances
- Assist with special projects; projects can include, but are not limited to: process improvements, new business processes, process documentation and research, new hire training, and special customer recovery efforts, etc.
- Escalate special and/or complex issues related to charge ticket adjustments to Lead and/or Manager
- Utilization & navigation through the following business systems and applications: 1.) SAP 2.) FS2/IMS 3.) HVL 4.) Imagevision 5.)Xporter/TSO 6.)C2C 7.)Masterfiles 8.)TMC 9.) Customer Account Web Portals, etc.
Education, Experience , Skills:
- High school diploma or equivalent
- Understanding of the sales process and AR background
- Preferred - Working proficient knowledge of SAP and Excel
- Strong problem-resolution skills
- Team player and must be adaptable, flexible and customer service oriented
- Ability to meet critical deadlines and to manage current workload plus handle special projects (as needed).
Source : Axelon Services Corporation