Controls Program Manager - Associate - JPMorgan Chase Bank, N.A.

Working within the broader Control Management organization you will drive continuously evolving risk and control agenda with a strong framework aligned to the business goals of the HR Function and the firm.

As a Control Programs Manager - Associate within our HR Control Management Team, you will have the opportunity to implement programs and processes with a strong change management plan. You will engage with HR partners in the most efficient and value-adding manner. In this role, you will collaborate closely with other control functions such as Regulatory, Compliance, Legal, Internal Audit, etc., to manage the overall HR Risk Profile. You will play a crucial role in identifying, escalating, monitoring, and measuring operational risk in line with our firm-wide operational risk programs, processes, and reporting requirements.

Job responsibilities

• Execute and own Control Programs within HR working in partnership with key stakeholders and in alignment with the goals and objectives of HR Control Management and HR Products
• Drive a consistent, efficient, and well-organized Control Management end-to-end process and program framework for control programs, which can be leveraged and deployed by the HR Control Management Team for the HR organization; understand and inform Control Managers on changes to any process Standards & Procedures
• Develop appropriate engagement models and approaches (Email, Learning Sessions, Workshops, etc.) for new/existing control program developments and changes to maximize efforts and minimize disruption as much as possible
• Work closely with firm wide control teams and partners to ensure accuracy and compliance with control program and process requirements. Support the business to execute Firm wide Control Initiatives to ensure HR is compliant with Firmwide Policy, Standards, and Procedures
• Maintain, update, and communicate changes in tools used to manage control programs in line with minimum control standards requirements
• Engage with HR and control colleagues across the firm, business, legal, compliance, risk, audit, regulators, and other control functions
• Develop and maintain robust reporting/analytics and scorecards to monitor progress, report status to executives, and manage team effectiveness in setting and meeting against Control Management goals
• Develop effective presentations & program update materials suitable for stakeholders & business partners and communicate overall program progress and recommendations/decisions
• Cover programs including (but not limited to): Compliance & Operational Risk Evaluation (CORE), Qualitative Operational Risk Assessment (QORA), Public Private Designations (PPD), PAD and Window List Restrictions, Consecutive Leave, E-Communications Surveillance, Tooling and Estimation Governance, Compliance Risk Assessment (CRA), Operational Risk Summary (ORS), Material Risk Inventory (MRI), Office of Legal Obligations (OLO) and Legal and Regulatory Change Management (LRCM), Procedure and Knowledge Management

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience required
• Ability to assess risk from multiple perspectives (Legal/Regulatory/Operational/Client & Reputational) and then have meaningful business conversations, grounded in materiality and practical application
• Strong program management skills and execution of project plans
• Excellent organization, change management, decision making, problem solving, continuous improvement, time management, executive communication and teamwork skills
• Proven ability to multi-task and quickly assess and adjust priorities
• Ability to influence key stakeholders, decision makers and colleagues as required to ensure project goals are met
• Ability to identify and recommend opportunities for process improvement, automation, and simplification
• Advanced Microsoft Word, Excel, PowerPoint, PitchPro, skills
• Ability to work in pressure-oriented environment and able to handle multiple tasks
• Proven ability to multi-task and quickly assess and adjust priorities

Preferredqualifications, capabilities, and skills

• Project management experience in a complex organization and control environments
• Relevant financial service experience in controls, audit, quality assurance, risk management, or compliance preferred
• Knowledge of Human Resources Product, Policy & Procedures
• Experience of intelligent Solution/ Automation tools

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans