Cook - Falcons Management

TGI FRIDAY'S Cook:

ROLE PURPOSE:

To prepare a wide variety of foods according to recipe requirements; and to adhere to product sensitivities and plate presentation. To ensure that all prepared food meets TGI Fridays food safety and quality standards.

KEY RESPONSIBILITIES & ACCOUNTABILITIES:

• Ensures that all prepared food meets TGI Fridays standard of excellence, 100% recipe adherence, and adheres to product sensitivity and plate presentation

• Complies with all food safety rules, laws, protocols, and regulations

• Places expo-ready food in the window using the appropriate zoning

• Keeps updated on recipe changes, ensuring proper execution of recipe procedures to maintain a high quality and consistent product

• Keeps entire kitchen clean; stocks and sets up

• Keeps prepared and presentable food continuously moving out of the kitchen

• Communicates ticket times and potential problems with the service staff, kitchen staff, and management staff

• Completes assigned prep work for stocking and set up of station; breaks down and cleans station thoroughly

• Assists with Line Checks and ensures every product on assigned stations is within sensitivity guidelines and adheres to food safety

• Requisitions products on a timely basis

• Operates and maintains equipment efficiently

• Cleans and sanitizes throughout the day

• Ensures proper rotation of all products and stocks products to par; labels, and signs all products as needed

Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action

KEY DECISIONS

Influences:

• Guest Experience

• Following and enforcing standards of cleanliness and presentation

• Management of inventory

MEASURES OF SUCCESS:

• Consistently fulfills the Key Responsibilities and Accountabilities above

• Guest satisfaction scores

• Food quality and cost

• Cleanliness and sanitation

QUALIFICATION REQUIREMENTS:

• Must be able to perform multiple tasks, while maintaining standards, in a high volume, fast-paced environment

• Must produce items exactly according to recipes to ensure Guest satisfaction and control food costs in a high volume, fast-paced environment

• Must follow food handling and sanitation procedures to ensure overall safety

• Must be able to read orders

• Must be able to hear kitchen, window person, and/or Manager requests in the midst of loud background noise

• Must be able to stand, move, and walk for an entire shift

• Must be able to bend and stoop frequently

• Must be able to lift and carry sacks and cases of up to 70 lbs., up to 20 times per shift: place these items on high shelves and in walk-in freezers

• Must be able to work frequently in a hot and damp environment

• Must be able to occasionally work in extremely cold temperatures in a walk-in freezer

• Must be able to use hands 99% of the time

COMPETENCIES:

PASSION FOR THE GUEST You actively contribute to fun, friendly, and engaging service.

• Understands how the role impacts operations

• Displays a caring attitude towards all Team Members and Guests

• Contributes to the Guest experience through culinary knowledge and care

• Demonstrates a service attitude by providing support to those who are directly serving Guests

• Handles special requests in a responsive, proactive, and positive manner

• Utilizes customer feedback to provide a better Guest experience

COMMUNICATION Keeps the lines of communication positive, open, and productive.

• Pays close attention to Guests' and coworkers special requests to ensure a seamless experience

• Responds positively to conflict situations and works to find appropriate solutions

• Keeps interactions positive and productive; avoids conveying negativity

• Shares information with others to raise awareness of potential needs and changes

• Listens carefully and attentively to others without judgment

• Asks thoughtful questions to ensure proper understanding of messages being conveyed

• Contributes to pre-shift meetings by providing relevant updates and asking appropriate questions

PASSION & INITIATIVE You keep it fun and keep up with the pace.

• Shows Guests and Team Members that (s)he genuinely enjoys the job

• Displays passion, energy, and pride in doing the job

• Works with a strong sense of urgency and drive; pushes for quick, yet accurate product

• Focuses on the way (s)he approaches a task, not just its completion

• Takes independent action to improve existing systems and methods

• Enthusiastically promotes the TGI Fridays brand and menu

RELIABILITY & ACCOUNTABILITY You work hard and deliver quality results.

• Arrives on time and ready to work dressed in adherence to the code

• Attends all required shift meetings and is prepared to bring up any issues, questions, or concerns

• Minimizes wastes and costs (e.g., maintains proper rotation of inventory)

• Responds to food quality complaints by owning to situations and solving problems quickly

• Uses good judgment and acts with integrity in all dealings; demonstrates consistency in words and actions

FLEXIBILITY & STRESS TOLERANCE You know that anything can and will happen and handle uncertainty in a calm, controlled manner.

• Addresses daily challenges and obstacles with confidence and optimism

• Easily adjusts to meet changing demands and new requests

• Prioritizes effectively and multitasks to ensure all tasks are completed in a timely manner

• Maintains an even-tempered demeanor, even in stressful situations

• Responds calmly to problems and controls emotions

• Handles him/herself in a professional manner at all times

TEAMWORK & COLLABORATION You fuel an environment where everyone pitches in and gets along.

• Recognizes the importance of working together to accomplish tasks

• Actively promotes cooperation, respect, and acceptance of all Team Members

• Establishes positive working relationships with all Team Members

• Takes on additional responsibilities to ensure proper coverage during rush times

• Reaches out to Team Members when necessary to ensure timely completion of all tasks

• Takes advantage of opportunities to set an example for new or inexperienced Team Members

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