Cook - Wingstop
Lubbock, TX 79424
About the Job
Wingstop’s mission is to serve the world flavor. Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop. We are looking for team members who want to deliver a flavor experience.
Here is what we can offer you:
- Employee discounts
- Flexible schedules
- Internal career growth opportunities
Disclaimer:
The above job description is meant to describe the general nature and level of work being performed; and is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.
We are an Equal Opportunity Employer. We recognize that people are our finest asset. It is our policy to provide equal employment opportunities to all individuals, regardless of race, creed, color, religion or belief, national origin, sex, ancestry, age, marital status, veteran status, disability, medical condition, gender identity or sexual orientation or any other classification protected by law.
PURPOSE OF THE ROLE:
A Restaurant cook is responsible for preparing quality food that tastes great is consistent from day to day and follows Wingstop operational standards requirements. This position is critical to Wingstop Restaurants; ensuring compliance with company standards in all areas of operation, including product preparation maintaining the highest quality products and services delivered to each customer; and following and comprehending the importance of proper personal hygiene and sanitation procedures. The restaurant cook must be able to successfully focus on their job in a calm, yet efficient manner. Every Team Member is responsible for representing the culture and mission of Wingstop to Serve the World Flavor!
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Guest Experience: Must have an outgoing and positive attitude in dealing with guests. Ensure that each guest has a positive, long-lasting impression of the Wingstop experience. Handle all orders and inquiries in a friendly and professional manner. Ensure that we provide a quality product to all guests with quick and friendly service. Immediately notify the Manager of all guest issues or complaints. Resolve low-level guest issues with efficiency and a positive attitude.
- Team Oriented: Must work well with others and support the Wingstop Team. Immediately notify the Manager of all safety, sanitation, or employee issues. Must have a proven ability to work well under pressure and at a fast pace. Must listen well to team members and provide feedback. Must be willing to assist in all other positions when necessary.
- Process Compliance: Ensure the safe handling procedures are followed at all times. Must have up-to-date knowledge of all product and procedural changes. Responsible for opening and/or closing the restaurant. Must be able to practice safe cooking procedures. Must quickly scan and comprehend the order tickets. Accurately count the number of Bone-In Wings, Boneless Wings, and Boneless Strips needed for each order, portion them out to the correct sauce bowls, and cook and prepare them in the proper fryers and baskets. Must be able to accurately coordinate the cooking time of Bone-In Wings, Boneless Wings, and Boneless Strips and fries with the corresponding timer. Must be able to Sauce, Season, and package all orders according to Wingstop standards. Filter and freshen the fryer shortening daily, following all safety procedures and with proper safety equipment. Ability to thoroughly understand and follow instructions on how to properly and safely use chemical cleaning products. Keep the interior and exterior of the restaurant clean and staged.
ESSENTIAL SKILLS:
- Guest service mentality; has a genuine desire to serve the customer
- Maintains a calm, tactful demeanor when dealing with difficult situations
- Manages multiple projects and timelines with a sense of urgency and follow-through
- Well-organized and detail-oriented
- Ongoing learner; exhibits insatiable curiosity and an interest in self-improvement
- Has an outgoing personality
- Strong work ethic
- Other duties as assigned
We're not in the wing business. We're in the flavor business. It's been our mission to serve the world flavor since we first opened shop in '94, and we're just getting started.
1997 saw the opening of our first franchised Wingstop location, and by 2002 we had served the world one billion wings. It's flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.
Wingstop is the destination when you crave fresh never faked wings, hand-cut seasoned fries and any of our famous sides. For people who demand flavor in everything they do, there's only Wingstop - because it's more than a meal, it's a flavor experience.
