Cook - Dairy Queen
McAllen, TX 78504
About the Job
JOB DESCRIPTION
Since 1940, Dairy Queen® has been one of the world’s best known and loved brands because they have created extraordinary Fan experiences. Lynn Lee Inc. / FalCo. LLC , as a franchisee of forty-one Dairy Queens and growing, works hard every day to protect and maintain the continued success of the Dairy Queen Brand by treating all team members and fans in a way that creates smiles and loyalty. We are a performance-driven organization and firmly believe that our employees are the catalyst to the success of the company. With success as the ultimate goal, we strive to create and provide an environment that offers challenging, stimulating and financially rewarding opportunities through a strong performance and values-minded culture.
Cooks responsibility is to execute all kitchen operations, ensuring all prepared food meets restaurant safety and health standards. Cooks, assemble and wrap good items, stock all needed products and preparation materials in a clean and safe manner.
RESPONSIBILITIES
Communicate clearly, quickly and politely with co-workers to ensure correct order is served to the customers.
Quickly and accurately prepares food products following restaurant, health and safety standards and procedures quickly and accurately.
Be pleasant and alert to customer needs.
Properly and safely operates and maintains restaurant equipment including grill, fryer, freezer and other related cooking equipment while following all health and safety standards.
Work as a “team” member to assure constant and consistent quality, service, cleanliness and value to each customer.
Clean work area, organize and stock needed items. Move various food, paper and cleaning items from other sections of the building (or outside building) to the immediate work area.
Stocks and executes proper rotation of products.
Completes assigned prep work for stocking and set up of grill area.
Controls the food production process.
Breaks down and cleans the grill area thoroughly every day as assigned by a manager or shift leader. Wash counters, tables, restrooms, trash receptacles, gather trash and remove from dining/service areas to proper receptacle, sweep, mop, stock and other cleaning tasks. Occasionally needs to be out of the building (i.e., parking lot, freezer, trash container areas, etc.) for parking lot pick-up, trash removal and other maintenance and cleaning activities.
Informs immediate supervisor promptly of all problems or unusual matters of significance.
Operates grill area in accordance with established standards, policies and procedures. Responsible for quick, accurate and safe food production process.
Assists in the success of the restaurant by ensuring guest satisfaction through adhering to standards for quality, value, service and cleanliness.
Maintains a positive working relationship with all restaurant employees and customers to foster and promote a cooperative and pleasant working climate.
Communicates all significant issues, both positive and negative, with management staff.
Performs other duties and responsibilities as requested by management staff or shift leaders.
WORKING CONDITIONS
Must have ability to:
Ability to handle raw, frozen and cooked food products as well as products in and out of the temperature danger zone (41-140 F).
Capability to stand for long periods of time.
Ability to lift up to 50 pounds.
Work in and out of different temperature ranges.
QUALIFICATIONS
Qualified candidates must have excellent customer service skills; exhibit good manners, proper personal hygiene, positive attitude, and promptness.
Must be able to perform under pressure in a high volume restaurant including moving and responding quickly for long periods of time.
Travel quickly in customer service area as much as three times for each customer up to as many as 40 customers per hour of shift.
Must be able to read order monitors. Recall and communication of products and contents. Practice established food handling procedures and meet any local health regulations.
Exhibit and use good manners, proper personal hygiene, positive attitude, and promptness.
Must be eligible to work in the United States.
AND MOST IMPORTANTLY must be able to contribute to a fun and friendly culture that thrives off of productivity and helping others!
Dairy Queen® (DQ®) franchisees, employees and crew members have been focused on creating positive memories for all who touch DQ®, for over 75 years. Unlike any other quick-service brand, DQ® food and treats hold a special place in the hearts of fans of all ages, from all around the globe. That’s why DQ® fans have always been our top priority and why we continue to look for new ways to surprise and delight them. Doing so is our passion. It’s what sets DQ® restaurants apart and is what is helping us reach our vision of being the world’s favorite quick-service restaurant
