Cooking Equipment Service Technician - Nextech

Overview

Role:

All Technicians are expected to promote our Company's core beliefs regarding quality service and fair-minded business solutions, by providing a relationship of trust that provides loyalty, satisfaction, and assurance to our clients. All Technicians must foster a positive experience and healthy outcome for our clients and Company as a whole.

Benefits:

• Company Vehicle
• Paid Training
• Paid Ongoing Training
• Health Insurance options
• Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
• 401k contributions
• PTO

Compensation:

• Minimum - $35/hour
• Maximum - Dependent on experience

Min CompensationUSD $35.00/Hr. Max CompensationUSD $50.00/Hr. Responsibilities

• Provides the highest level of customer service, technical ability, and quality to our customers
• Installs, trouble shoots, repairs, and calibrates commercial food equipment
• Performs preventative maintenance and makes recommendations regarding parts changes or system overhaul
• Must be available to work nights or weekends on 24-hour on-call emergency duty on rotating basis, per on-call schedule to service emergency needs of our customers
• Observes additional maintenance needs requiring attention and reports those to the appropriate supervisor
• Reports safety concerns to immediate Field Supervisor, Service Coordinator/Dispatcher or Service Manager
• Consults with customers regarding problems or issues discovered while servicing their equipment
• Obtains and records work ticket(s) and communicates to vendor(s) an appropriate purchase order number when purchasing job-related parts and supplies
• Travels to job sites in assigned service areas and works with Service Coordinator/Dispatcher to ensure schedule is maintained and delays are properly communicated to customers
• Assists in evaluating new and existing customer accounts
• Coordinates scheduled start and stop time with Service Coordinator/Dispatcher
• Uploads each electronic work order before moving to the next assignment
• Organizes all work details (work performed, service recommendations, parts used, etc.) and completes an accurate work order for billing and payroll purposes
• Ensures that all manual and electronic work orders, along with misc. paperwork/receipts is submitted at the completion of each day's work
• Works closely with the assigned Service Coordinator/Dispatcher to make sure customers' needs are being fulfilled to their expectation and in a timely manner
• Maintains good working order of company vehicle, including cleaning and organizing, and washing vehicle a minimum of once per week
• Maintains proper stock, parts, tools, and safety equipment upon arrival, including make, model, serial number, type of fuel, and pictures as necessary
• Diagnoses diverse service issues, obtains any replacement parts, repairs systems to manufacturer's recommendations, and be able to fully explain what the issue is and what is needed to correct it to the Client
• Participates in company-provided training opportunities and attends technical classes and seminars necessary to maintain current level of knowledge in with the electrical, electronic, and mechanical and safety within the commercial food equipment industry
• Identifies and reports potential opportunities for additional business
• Must be able to deliver high level of customer service on a consistent basis
• Participates in safety training and adheres to all safety policies and procedures
• Other duties, as assigned

Qualifications
Required Knowledge, Skills, and Abilities:

• Valid driver's license and clean driving record
• Positive Attitude
• High Energy, Integrity, and craftsmanship

• Ability to work independently
• Dependability
• Strong interpersonal and communication skills, both written and oral
• Must be able to work mandatory overtime, as needed
• Must be willing to travel to assigned Client sites
• Must be able to install parts on jobs that have been previously diagnosed
• Must be able to work with any technician in the department
• Must be able to troubleshoot some of the equipment the department services
• Must be able to install parts on equipment the department works on
• Must be willing to work toward being