Coordinator, Digital Transcription - Esquire Deposition Solutions, LLC

Support the Digital Transcription Manager in building and leveraging strong relationships with transcription resource...

REQUIRED KNOWLEDGE, SKILLS OR ABILITIES:

High emotional intelligence and passionate about premium client care

Ability to learn Company’s technology platform

Professional personal presentation

Ability to thrive in fast-paced environment

Highly developed sense of discretion and confidentiality

Detail-oriented with the ability to plan work effectively

Meets assigned deadlines and makes sound decisions

Ability to multitask and shift priorities

Maintains regular and acceptable attendance

Superior interpersonal, verbal/written communication, and organizational skills

Capable of taking direction from more than one supervisor

Demonstrated commitment to company objectives and client service

Knowledge of MS Office Suite, including Publisher, Excel, and PowerPoint

MEASUREMENTS OF SUCCESS:

All jobs are assigned to the transcription vendor within two business hours of receiving the files from the digital reporter

Consistency of utilization of local/independent transcriptionists and transcription affiliates

Confirms all exhibits provided by the attorney/witness are uploaded to NetSuite prior to transcript turn-in

Client retention and satisfaction

MINIMUM QUALIFICATIONS:

High school diploma or GED equivalent

Prior experience in a customer service driven industry

Experience, or capacity to learn, NetSuite systems

PHYSICAL ENVIRONMENT AND WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Workspace is within a normal office environment with little exposure to excessive noise, dust, temperature and the like.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements.

Don’t meet every single requirement?  We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.