Coordinator, Financial Services - Phoenix, AZ - Phiairmedical

Financial Services Coordinator - Phoenix, AZ 

Join Our Life-Saving Team in Phoenix, Arizona!

Are you ready to elevate your career to new heights? PHI Health is looking for dynamic, driven individuals to join our Patient Financial Services team. We are committed to providing top-tier emergency medical services with unmatched speed and efficiency, saving lives when every second counts. By supporting our mission from the ground, you will play a crucial role in orchestrating the seamless operations that keep our advanced fleet soaring and our patients safe.

As a Financial Services Coordinator, you'll collaborate with some of the best minds in the industry, driving initiatives that enhance our services and expand our reach to those who need it most. If you're passionate about making a difference and thrive on challenges, PHI Health offers an extraordinary opportunity to impact lives and develop your professional career in a meaningful way.

Who We Are:

PHI Health is the leading air ambulance provider in the United States. With an unmatched safety record and the best aviation, medical and communication specialists in the field, we set the standard in the air medical industry. We transport more than 22,000 patients each year from our more than 80 bases across the country, all while offering services and outreach education to local communities and leading healthcare systems. Our mission is simple: move communities to health while maintaining the highest standard of safety, period.

Job Summary: 

Under the direction of the Patient Financial Services Manager, the Business Operations Administrator is responsible for managing and streamlining the daily operational function of their assigned areas. This role ensures that business processes are efficient, effective, and aligned with the company's strategic goals. The administrator will oversee various administrative tasks, coordinate cross-departmental activities, ensure timeliness of tasks completed and provide support to senior management in decision-making processes. This role is critical in maintaining operational excellence and fostering a productive work environment.

Responsibilities include:

• Signing authority for refunds and credits along with ability to sign off on IDR Payments and Fees.
• Coordinate daily assigned PFS business operations in the NSA division to ensure efficiency and effectiveness.
• Address workflow volume and bottlenecks with workflow process changes, as required.
• Facilitate communication and collaboration between different functional teams and departments to ensure alignment and smooth execution of business processes.
• Prepare and present regular reports on operational performance, highlighting key metrics, trends, and areas for improvement.
• Provide administrative support to senior management, including scheduling meetings, preparing reports, and coordinating special projects as needed.
• Clearly communicate with departmental regarding prioritized tasks that need to be completed, providing necessary instructions and deadlines to ensure timely and accurate completion.
• Act as a resource for assigned staff on the full cycle billing process.
• Coordinate revenue cycle business process, including patient registration, billing, coding, claims submission, and payment posting, to ensure timely and accurate revenue collection.
• Work closely with Finance, Billing, and other non-NSA PFS teams to ensure seamless operations and address any issues impacting revenue.
• Consulting with Manager to coordinate assigned staff work priorities and scheduled hours to meet regulatory deadlines.
• Audit work product of assigned associates and develop/present micro-process training to correct found errors, following up with Manager for any needed performance coaching.

Compensation and Benefits

• We offer a range of competitive pay and benefits package to keep our teams happy, healthy, and invested.

Schedule

• 5 & 2
• Phoenix, AZ

The successful candidate will have:

• Bachelor's degree in business administration or related field preferred.
• Strong knowledge of healthcare revenue cycle processes, excellent organizational and analytical skills, proficiency in revenue cycle management software and tools, and strong communication and leadership abilities
• Understanding of compliance and applicable statutory regulations for all payers.
• Proficient in Microsoft Excel, Outlook and Word, and medical billing software.
• Excellent language communication skills required, both written and verbal.
• Advanced analytical and research skills.
• Highly organized and able to meet deadlines; understands the urgency of account collections.
• This position is designated Safety Sensitive for purposes of the Arizona Medical Marijuana Act.

Our Core Competencies:

• Safe. We are absolute in our belief in the tenets of Destination Zero and that Zero is not only achievable, but the only acceptable outcome.
• Efficient. We are focused on outcomes that are smart and responsible by making the best use of our resources to maximize overall productivity and achieve sustainable profitability as a high performing organization. 
• Quality. We are committed to ensuring excellent organizational performance which produces sustainable and reliable outcomes.
• Service. We are dedicated to the service of our customers, our communities and each other.

The PHI Health Advantage

For more than 40 years, our company has been providing critical air medical transport services across the country. As an organization, we outfit each aircraft we fly with the most advanced technology, subject our crews to the most rigorous protocols and training and pioneer the most-forward thinking safety program in the country.

Everything that we do comes back to the safety of our crew and our patients. Our accident rate is well below the national average and we were the first to receive the Vision Zero Aviation Safety Award. This belief has guided us towards a number of industry firsts and has given us the highest safety rating in the industry.