Coordinator (Full Time) Day - Children's Specialized Hospital at RWJBarnabas Health

Job Overview:

The RWJBarnabas Health Experience Coordinator is responsible for supporting a culture of excellence and continuous improvement in the experience of our patients, families, and clients. The Experience Coordinator will act as a liaison to ensure all interactions at Children s Specialized Hospital are positive. The Experience Coordinator will provide transport for patients, families, and clients and ensure they receive exceptional service from arrival through discharge. They will be responsible for rounding with patients, families, and clients to receive direct feedback on their overall experience, report challenges and opportunities, and collaborate with leaders to ensure an extraordinary experience at Children s Specialized hospital.

Qualifications:

Required:

• High School Diploma or GED required
• Possession of a valid New Jersey Driver s License and CDL with eligibility to be covered by RWJBH insurance carrier.
• Ability to acquire certification for de-escalation training within ninety (90) days of hire.

Preferred:

• A minimum of one (1) year of customer service, security experience, or prior military service preferred.
• Experience in Security, Transportation, or Safety related field.
• Strong command over verbal and written communication.
• Excellent negotiation, problem-solving and, de-escalation skills.
• Bilingual language skills to effectively communicate with a multilingual community preferred but not required. (e.g., Spanish, Portuguese, Polish depending on facility needs.)
• Great knowledge of auto mechanics.

Scheduling Requirements

• 7:00am 5:00pm
• Full Time

Essential Functions:

• Acts as a safety experience advocate for patients, families and clients during follow-up conversations will all members of the leadership team.
• Provides safe and dependable transportation for patients/families, clients and executives.
• Provides transportation assistance for patients, as needed.
• Coordinates transportation schedules.
• Attends bi-weekly multi-disciplinary staff meetings.
• Evaluates and responds in a timely manager to events and incidents in accordance with System policies.
• Ensures all interactions are safe, transportation vehicles are maintained and keeps accurate participation records.
• Monitors behavior of patients, families, and clients; reporting any observed incidences of inappropriate behavior.
• Works in collaboration with security to de-escalate any observed inappropriate behavior.
• Liaise with leadership to address complaints/concerns.
• Responsible for reporting identified safety issues such as hazardous environments (i.e. damaged floors/walls/ceiling tiles/unsecured areas) and medical errors, etc.
• Performs security duties as needed and other as assigned.
• Trans staff to project a positive and passionate approach to all patients, families and clients.
• Other Duties - Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.

Equal Opportunity Employer

Benefits and Perks:

• Medical/Dental/Vision plans
• 401 (k)
• PTO
• Short & Long Term Disability
• Basic Life & Accidental Death Insurance
• Tuition Reimbursement
• Health Care/Dependent Care Flexible Spending Accounts
• Discounts Through our Partners
  • NJ Devils
  • NJ Performing Arts Center
  • Verizon
  • And many more!