Coordinator, Learning Experiences at Society of Interventional Radiology

About SIR

The Society of Interventional Radiology (SIR) is a thriving professional medical society dedicated to optimizing patient care and improving lives through minimally invasive, image-guided treatments. Located in Fairfax, Virginia, SIR represents one of the most innovative, exciting, and competitive specialties in medicine today. SIR is a 501(c)(6) professional association that supports nearly 9,000 interventional radiology physicians, trainees, medical students, scientists, and clinical professionals. SIR is also comprised of SIR's 501(c)(3) Foundation, which focuses on research and fundraising to advance the future of interventional radiology. Together SIR and SIR Foundation have nearly 50 staff, combined annual revenues of $10 million, and assets of $18 million.

Position Summary

The Coordinator, Learning Experiences will provide excellent technical and customer service support externally and internally, supporting the Education & Programs team daily. The position requires experience managing a Learning Management System (LMS) and a Content Management System (CMS), is proficient in the entire Microsoft Office suite (particularly Excel) and is comfortable creating and editing course content using online tools and resources (e.g., Articulate 360 suite of products). The Coordinator Learning Experiences will work under the supervision of the Manager Programs Logistics and cross-departmentally to ensure that all educational platforms provide a seamless user experience.

Essential Functions and Responsibilities:

· Provides excellent, proactive customer service and technical support internally and externally for all educational platforms.

· Manages the daily operational performance of all educational platforms, including Video Library, AMS, CMS, LMS; troubleshoots issues and collaboratively works with the platform vendors for a seamless user experience.

· Maintains and is responsible for the LMS that facilitates training across multiple models, such as remote live training and on-demand self-paced training.

· Understands the integrations between interconnected systems to ensure seamless operation (e.g., Video Library, AMS, CMS, LMS)

· Supports with content editing to maximize learner interactivity, engagement, and learning for maintaining the SIR Learning Center courses, including quality control testing.

· Ensures user data collection and organization (e.g., test questions, survey responses, course completions).

Secondary Functions and Responsibilities:

· Support LMS Migrations and Instructional Technology Integration.

· Supports with research and examination of training products, reviews samples, demonstrations and website content; suggests additions or enhancements for an excellent user experience.

· Develops and maintain procedures and documentation for all business processes related to instructional technologies and online course delivery.

· Other duties as assigned.

Education:

Bachelor's degree or in lieu of a degree, a minimum of two (2) years of successful demonstrated work experience and/or customer support preferred, prior experience in a member-based organization a plus.

Experience:

· Experience with AMS, CMS, LMS and the event management platform (e.g., Cadmium).

· Working knowledge of tools for developing interactive, multimedia products.

· Instructional design experience preferred.

· Excellent communication skills, verbal and written.

· Proficient in Microsoft Office Suite

Location Requirements:

SIR is not considering applicants outside of these states at this time: CO, DC, FL, IL, KS, MA, MD, MI, NC, OH, PA, TN, TX, VA

Working Conditions/Physical Requirements:

Small, fast paced open office environment with moderate noise levels. Use of phones and computers for extended periods of time. Utilize office equipment and communication technologies for conference calls and teleconference meetings/webinars. Requires general mobility to move through the facility. Ability to lift up to 25 pounds. Frequent interaction with internal staff and physician members/board via phone, in person, email and other mediums. Normal sitting and standing activities for an office environment. No travel is expected for this position.

This position description should not be construed to imply that the requirements are the sole standards for the position.

SIR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

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