Coordinator, Maintenance - PDS Health

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Under the direction of the Mgr, National Maintenance, the Coordinator, Maintenance will provide administrative support to the Construction and Facilities department.

Responsibilities

• Schedule maintenance requests for dental offices

• Follow up with dental offices to ensure maintenance was completed via phone and/or e-mail

• Track and input data into system regarding corrective maintenance, preventative maintenance, work orders, and other information

• Update filing and database systems by using a computer

• Receive and ship parts, maintain parts inventory system

• The Level II Coordinator will be experienced with Vendor Relations, monitoring their performance and making recommendations to Management for new vendors/changes

• The Level II Coordinator will have expertise with the Service Max Dispatch Console and be responsible for scheduling/re-scheduling the PDS Field Techs efficiently and effectively on a daily basis

• Other duties as assigned by management

Qualifications

• Equivalent to high school diploma or general education degree (GED)

• 0-2 year(s) of general office experience or equivalent training

• Proficiency with Sales Force, Excel, MS Office Suite, and Internet Explorer

• Experience in a customer service environment with exemplary phone skills

• Experience with dental equipment and/or equipment repair

Preferred

• Experience working in the Maintenance department

• Experience with Sales Force and Service Max software

• Experience with warehouse inventory system 

Knowledge/Skills/Abilities

• Ability to multi-task effectively without compromising the quality of the work

• Excellent interpersonal, oral and written communication skills

• Detail oriented, organized, process focused, problem solver, self-motivated, proactive, ambitious, customer service focused

• Ability to draw conclusions and make independent decisions with limited information

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Ability to respond to common inquiries from customers, staff, regulatory agencies, vendors, and other members of the business community

• Knowledge of office practices, technology applications, and reporting systems; business correspondence and business reporting techniques; and business principles

• Knowledge of standard office equipment (e.g., telephones, copiers, scanners, facsimiles, calculators)

• Demonstrate an organized and systematic approach in carrying out assignments (i.e. very orderly and excel at cutting through confusion and turning chaos into order)

• Knowledge of Service Vendors, SLA’s, performance monitoring and vendor negotiations

• A high level of expertise with Field Service/manpower dispatch, communication and organization

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.