Job Title: Coordinator of Large Orders and Key Accounts Service Representative

Location: Omaha, Nebraska

Salary: $55-65K

Job Summary of the Services Coordinator of Large Orders & Key Accounts:Are you a highly organized professional with strong skills in managing high-value orders and communicating with key accounts? Join our team as a Coordinator of Large Orders and Key Accounts Service Representative at our Omaha, Nebraska office! In this role, you will oversee large orders exceeding $50,000 from initiation to completion. You’ll manage key accounts, starting with our most significant global client. You will enter and manage all their orders, create parts quotes, and communicate with all internal departments to ensure the timely and accurate execution of orders. You will solve problems, manage complaints, and document all communication in our CRM system.

Qualifications of the Services Coordinator of Large Orders & Key Accounts:

• Large customer or Key account management experience.
• Customer Service experience.
• Associates or Bachelors degree in Business, Business Administration or similar is preferred.
• Proficiency in Microsoft Outlook and Teams.
• Ability to handle and manage a high volume of projects.
• Experience with ERP and CRM system.
• SAP experience not required but is a plus
• Ability to type at least 50 words per minute with high accuracy.
• Strong organizational skills with attention to detail.
• Capability to manage multiple projects and work efficiently.
• The ability to work at a pace exceeding the average is required.
• Ability to work in -office five days a week Monday through Friday.

Responsibilities of the Services Coordinator of Large Orders & Key Accounts:

oManagement of Large Orders (Exceeding $50,000): The candidate will be responsible for the end-to-end management of orders exceeding $50,000. This entails developing and executing detailed project plans, setting deadlines, and monitoring and documenting progress. The candidate will also be responsible for entering all related communications into the CRM system, particularly in the context of order follow-ups. Effective management of project scope, scheduling, and cost variations is essential.

oManagement of Key Accounts: The candidate will progressively assume responsibility for Key Accounts as workload permits, beginning with the largest global account. Responsibilities include entering and managing all customer purchase orders, performing quoting activities, and liaising with various departments such as MRP Controllers, the Shipping Department, and Freight Carriers to ensure the timely and accurate execution of orders. The candidate will communicate order status to customers, address and resolve any issues that arise, manage product returns, log customer complaints or concerns in the CRM system, and provide the necessary documentation throughout the order process.

oQuality and EHS Compliance: Support and uphold the Quality and EHS policies of the organization.