Coordinator, Rental - Henderson, NV at Empire Southwest
Henderson, NV
About the Job
Join our group of passionate team players, committed to providing the best level of service for our clients in a rewarding environment.
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More
JOB DETAILS:
Shift 1st/Day Shift
Location On-Site
Schedule Schedule to be provided by leader
Salary Range $22.34 to $26.18 Per Hour
JOB SUMMARY:
Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location of machines. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts, helping to realize customer satisfaction and astonishment.
ESSENTIAL FUNCTIONS:
• Processes rental requests.
• Reports customer rental problems to the Rental Manager as needed.
• Assists in generating equipment rentals with minimum discounting to insure machine rental.
• Maintains rental requests and communication with Empire stores, with particular emphasis on sister stores previously assigned.
• Maintains inventory records of machines.
• Maintains and update status in DBS on regular and continuous basis.
• Assists in purchase of new equipment.
• Knows Empire’s product.
• Generates and distribute all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime. Handle customer-billing complaints.
• Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers. Process rental through direct contact with customer or Empire facilitator.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
• Performs miscellaneous staff functions.
• Takes after hours responsibility whenever needed. Perform other duties as assigned by the supervisor or other contact at manager level or higher.
• Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department.
• Maintains correct levels of inventory in attachment items for usage on current rental models.
• Dispatches Empire owned transport trucks for pick-up and delivery of Empire or customer owned machines.
• Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general.
• Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
• Must have interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
• Must have in-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
• Must have in-depth and thorough familiarity with rental/lease agreements, rental/lease billings as well as tire reports, damage reports, and purchase option agreements.
• Must have at least awareness if not relationships with rental customers and their operations.
• Must have sufficient math skills to calculate rates and rental amounts.
• Ability to perform clerical skills and type at least 30 words per minute.
• Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Must be able to communicate (speak, read, comprehend, write) in English.
• 36 months minimum experience in Rental Industry or EM Rental with minimum 12 months working at EM Rental.
• In-depth and extensive knowledge of the Caterpillar product line.
• Proficiency in DBS, Microsoft Excel, and Microsoft Word.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:
Know Your Rights” Poster.
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment
WHO WE ARE:
Founded in 1950, Empire Cat is a world-renowned Caterpillar dealer and a top private company in Arizona. We are a third-generation family-owned company with over 3,700 employees across 30+ locations throughout Arizona, Nevada and portions of Eastern California. We are a diverse group of people, but we all share an inspiring vision to BE THE BEST. That vision is achieved by our individual commitments to work hard and live our core values every day.
WHAT WE OFFER:
• Competitive Pay
• Vacation & Sick Leave
• Medical/Dental/Vision
• 401(k)
• Tool Discounts/Tool Insurance
• Technical Training & Professional Development Classes
• And More
JOB DETAILS:
Shift 1st/Day Shift
Location On-Site
Schedule Schedule to be provided by leader
Salary Range $22.34 to $26.18 Per Hour
JOB SUMMARY:
Process machine rentals from initial customer request to final billing. Maintain inventory records of machine status and location of machines. Promote rental equipment through constant customer contact. Assist Account Managers and Rental Territory Managers with their assigned accounts, helping to realize customer satisfaction and astonishment.
ESSENTIAL FUNCTIONS:
• Processes rental requests.
• Reports customer rental problems to the Rental Manager as needed.
• Assists in generating equipment rentals with minimum discounting to insure machine rental.
• Maintains rental requests and communication with Empire stores, with particular emphasis on sister stores previously assigned.
• Maintains inventory records of machines.
• Maintains and update status in DBS on regular and continuous basis.
• Assists in purchase of new equipment.
• Knows Empire’s product.
• Generates and distribute all customer rental charges including days rented, tire wear, transportation, abuse and neglect, and overtime. Handle customer-billing complaints.
• Maintains open communication with Sales Account Managers, Rental Territory Managers, and customers. Process rental through direct contact with customer or Empire facilitator.
• Works safely at all times. Adheres to all applicable safety policies. Complies with all company policies, procedures, and standards.
ADDITIONAL RESPONSIBILITIES:
• Performs miscellaneous staff functions.
• Takes after hours responsibility whenever needed. Perform other duties as assigned by the supervisor or other contact at manager level or higher.
• Maintains a record of all phone calls through extensive use of phone logs provided by Rental Department.
• Maintains correct levels of inventory in attachment items for usage on current rental models.
• Dispatches Empire owned transport trucks for pick-up and delivery of Empire or customer owned machines.
• Assumes overall leadership and responsibility for performance of coordinator desk and coordinator position in general.
• Works within and promotes corporate values.
KNOWLEDGE SKILLS AND ABILITIES:
• Must have interpersonal skills to cooperatively direct people and expedite machinery rental, lease, demonstration, and sales transactions.
• Must have in-depth and thorough product knowledge of the Caterpillar product line including model designations and equipment applications.
• Must have in-depth and thorough familiarity with rental/lease agreements, rental/lease billings as well as tire reports, damage reports, and purchase option agreements.
• Must have at least awareness if not relationships with rental customers and their operations.
• Must have sufficient math skills to calculate rates and rental amounts.
• Ability to perform clerical skills and type at least 30 words per minute.
• Ability to maintain consistent attendance.
EDUCATION AND EXPERIENCE:
• Proof of high school diploma or General Education Degree (GED).
• Must be able to communicate (speak, read, comprehend, write) in English.
• 36 months minimum experience in Rental Industry or EM Rental with minimum 12 months working at EM Rental.
• In-depth and extensive knowledge of the Caterpillar product line.
• Proficiency in DBS, Microsoft Excel, and Microsoft Word.
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is regularly required to sit, use hands to handle, or feel and talk or hear.
• The employee frequently is required to stand; walk; reach with hands and arms; climb or balance; and stoop and kneel.
• The employee is occasionally required to lift and/or move up to 10 pounds.
• Specific vision abilities required by this job include close vision.
• If on an occasional basis, employees perform duties that Empire in good faith believes could affect the safety or health of the employee performing the task or others, then their role would be classified as working in a Safety-Sensitive Position.
WORK ENVIRONMENT:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts; high, precarious places; and outside weather conditions.
• The employee is occasionally exposed to wet and/or humid conditions, extreme cold, and extreme heat.
• The noise level in the work environment is usually office moderate.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. The roles and objectives of this job do not include setting corporate policy and does not constitute a managing agent of the company.
Empire Southwest is an equal opportunity employer. We evaluate applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. The “Know Your Rights” Poster is available here:
Know Your Rights” Poster.
The pay transparency policy is available here:
Pay Transparency Nondiscrimination Poster-Formatted
Empire is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the employment process, please email us greatjobs@empire-cat.com and let us know the nature of your request and your contact information.
Empire Southwest is an EEO/Affirmative Action Employer
Safety - Respect - Integrity - Teamwork - Excellence - Stewardship - Astonishment