Coordinator, Shelter Operations - UMOM New Day Centers

Position Description: The Shelter Operations Coordinator is responsible for managing operations, administrative functions, and safety of UMOM's 24-hour/7 days a week emergency shelter. This position is responsible for implementing best practices of shelter operations in alignment with our housing and income-based strategies for ending homelessness. This position is responsible for the direct supervision of the Shelter Operations Supervisors and Shelter Assistant team. The Coordinator will promote an environment of safety, support, and embrace a trauma-informed care model to working with clients. This position will work in close collaboration with the Emergency Shelter Operations Manager to align the direction of the shelter program with UMOM's strategic plan and long-term vision.

Essential Duties and Responsibilities:

Shelter Operations

• Manages room assignments and room changes efficiently to ensure shelter operates at full capacity. This includes ensuring proper databases are always up to date with current client information.
• Completes and reviews incident report documentation and ensures all appropriate contacts are made in a timely manner.
• Oversees the submission of all work orders and IT tickets for shelter to maintain safe and secure facilities.
• Assists case management team with coordination around client move-in, new client orientation, and move-outs.
• Monitors the process for logging and storing participant property; ensuring processes are followed, and storage is organized.
• Directs the utilization of staff time and vehicles to address client transportation needs in a safe and timely manner.
• Orders all necessary supplies for shelter program and coordinates with resource development team for in-kind needs.
• Ensures room checks and room searches are being completed in a timely matter.

Safety Management

• Develops workflow to ensure all wellness checks and rounds are completed periodically; audits for completeness.
• Monitors and reviews the security system including cameras for prevention and intervention when incidents occur.
• Acts as the liaison with the Police, Fire, and other government entities related to the safety and well-being of clients.
• Ensures all health/safety standards are followed throughout shelter including kitchen, operations, case management, etc.
• Prepares and executes all emergency drills, including quarterly fire drills.

Supervision & Leadership

• Supervises staff, including training, direction of work, appraisal of productivity and efficiency, delivery of feedback and coaching, and disciplinary action, if required.
• Operates as the on-call member of leadership on evenings, overnights, and weekends.
• Completes monthly schedules for full shift coverage including management of the on-call staff list to address gaps.
• Coaches and monitors all team members to engage participants from a trauma-informed lens.

Qualification and Competency Requirements:

Experience and Education

• High school diploma or GED equivalent required; Bachelor's degree preferred
• Minimum three years of professional experience, with at least two years of experience in relevant roles (e.g., shelter operations, non-profits, operations management, performance management, community-based organization positions)
• Minimum two years of supervisory experience required
• Previous experience in working with low-income/at-risk/homeless individuals or vulnerable populations preferred
• Knowledge of non-profit/social sector; experience working with underserved or disadvantaged populations is a plus

Computer skills

• Proficiency with applications including Microsoft Word, Excel, Power Point, and Outlook

Compliance

• Valid Level One Fingerprint Clearance Card or the ability to obtain one
• Valid AZ driver's license and a driving record that falls within UMOM's policy
• 50/100 level of car insurance coverage (mileage reimbursement available)

Physical Activities and Working Conditions

The physical demands and working conditions described here are representative, but not exhaustive, of those that must be met by an employee to successfully perform the essential functions of this job.

• Ability to lift at least twenty pounds when receiving mail packages, donations, moving client supplies, and other tasks relevant to the position
• Ability to ascend and descend one flight of stairs regularly
• Ability to perform duties outdoors in all weather conditions.
• Ability to perform duties requiring extended periods of time being stationary manipulating client files, a computer (keyboard, monitor, mouse), and other standard office equipment including, but not limited to printer, copier, telephone, and associated computer/technology peripherals.

Additional Attributes

• Willingness to embrace and actively support the unique culture and values of UMOM
• Ability to focus on the tasks and details relevant to the position and the organization, while also switching quickly between tasks
• Ability to exercise excellent independent judgment and take ownership of decisions
• Ability to think on a broad, systems-level relative to the scope of the position
• Ability to work independently and self-manage to achieve goals while being a strong team player
• Ability to organize, meet deadlines, and delegate appropriately
• Ability to cope with and embrace change, risk, and uncertainty
• Ability to develop strong relationships within a fast-paced, collaborative setting that values diverse opinions; enthusiasm for helping drive change as UMOM becomes a more data-driven organization

Work Schedule: Team members in this position have the choice of working 5 days of 8 hours OR 4 days of 10 hours per week. The typical working days for the schedule options are Monday-Friday and may include occasional nights and weekends to support needs of the position and the organization.