Coordinator/Specialist Support II at Mountain Ltd.

Mountain Ltd. has an opening for a Coordinator/Support Specialist II to work remotely!

Since 1979, Mountain Ltd. has successfully created and supported turnkey engineering solutions for traditional and wireless telecom providers across the United States. We are a national leader in the industry, providing high-quality engineering, on-time service delivery, and skilled personnel paired with innovative technology and creative solutions. Specialties include OSP/ISP engineering, design, permitting, right-of-way and CAD for traditional and wireless telecommunications companies.

• Pole Attachment Application Processing:
  Utilize NJUNS, ALDEN, and Site Tracker to review, prepare, and submit pole attachment applications. Ensure that all applications are processed in a timely manner and in compliance with joint-use standards.
• Handoff to the Make Ready Team:
  After successfully submitting pole attachment applications, coordinate the smooth handoff of projects to the downstream Make Ready Team, ensuring all documentation is complete and accurate.
• Data Management and Documentation:
  Maintain detailed records and databases for joint-use applications in systems like NJUNS, ALDEN, and Site Tracker. Ensure data integrity and accuracy for efficient project tracking and reporting.
• Compliance and Record Keeping:
  Ensure that all pole attachment applications comply with the National Electric Safety Code (NESC) and other regulatory requirements. Keep accurate documentation for inspections, permits, billing, and code compliance.
• Collaboration with Stakeholders:
  Coordinate closely with internal teams (Engineering, Operations, Make Ready) and external stakeholders to ensure timely application submission and project progression. Maintain clear and effective communication between teams.
• Customer Service and Communication:
  Provide prompt and professional responses to inquiries related to pole attachment applications. Ensure that internal and external stakeholders receive accurate information to support joint-use project timelines.
• Problem Solving and Issue Escalation:
  Identify any issues that may delay the processing or submission of pole attachment applications and escalate them to the Market Manager or appropriate team for resolution.
• Special Projects:
  Participate in special projects as assigned to meet department goals and improve joint-use processes.

• Expertise in Application Processing:
  Proven experience in processing and submitting pole attachment applications, with a strong understanding of joint-use or utility permitting processes.
• System Proficiency:
  Proficient in using NJUNS, ALDEN, and Site Tracker to process applications, manage data, and track project progress.
• Data Management and Documentation:
  Strong skills in managing large datasets and maintaining detailed records related to joint-use applications. Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) is required.
• Collaboration and Communication Skills:
  Excellent communication skills, both written and verbal, to collaborate with internal teams and external partners. Ability to maintain professional relationships and coordinate between multiple stakeholders.
• Organizational and Multitasking Abilities:
  Ability to manage multiple applications simultaneously while ensuring accuracy and timely submission. Strong organizational skills and attention to detail are critical.
• Adaptability and Initiative:
  Ability to adapt to changing priorities and demonstrate initiative in addressing issues and resolving application processing challenges.
• Work Ethic and Independence:
  Self-motivated and able to work independently with minimal supervision. Demonstrated ability to take ownership of tasks and deliver results.

• High School Diploma or equivalent required.
• Associate degree in Engineering or a related field is a plus.
• Minimum of two years of experience in joint-use, permit submission, or utility permitting processes is required.
• Experience using NJUNS, ALDEN, and Site Tracker systems is highly preferred.

• Ability to work for extended periods in a stationary position while consistently using computer systems for processing and submitting applications.
• Frequent use of computers and technology devices for data management, application submittal, and project tracking.