Coordinator, Ticket Operations (San Diego FC) - Legends Hospitality
San Diego, CA
About the Job
Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure
We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment
For more information, visit www.Legends.net and follow us on Twitter and Instagram @TheLegendsWay
GLOBAL SALES A true partnership on every level
That’s what Legends forges with each and every team, stadium, athletic director, and owner we serve to strengthen sales and partnership results as a team effort
As an extension of your team, our sales experts work diligently with your management and staff to create solutions and programs that are always fully custom to your needs and goals
Look to us to delve deep to understand your values, your market, and your target audience – help you solve problems, and ultimately deliver the right game plan to drive your organization forward
SAN DIEGO FC San Diego Football Club (San Diego FC (https://urldefense.com/v3/\_\_http:/www.sandiegofc.com/\_\_;!!P9g1NVG6!vQg\_EQ698A-8BjGszv3tURuFYsgaDhesbcYPN6aEdmiOFLIJOAs5H2-rJ5qGaUZE3g7jFiE7U5a07Ja\_3iCn7sVA$) ) is the newest member of the MLS family
As part of the unique Right to Dream (https://urldefense.com/v3/\_\_http:/righttodream.com/\_\_;!!P9g1NVG6!vQg\_EQ698A-8BjGszv3tURuFYsgaDhesbcYPN6aEdmiOFLIJOAs5H2-rJ5qGaUZE3g7jFiE7U5a07Ja\_3vvXua6z$) community and the Sycuan (https://urldefense.com/v3/\_\_https:/sctca.net/sycuan-band-of-the-kumeyaay-nation/\_\_;!!P9g1NVG6!vQg\_EQ698A-8BjGszv3tURuFYsgaDhesbcYPN6aEdmiOFLIJOAs5H2-rJ5qGaUZE3g7jFiE7U5a07Ja\_3pQDK\_8J$) Tribe’s deep roots, we are proud to be building a San Diego-centric soccer organization that honors our history and celebrates emerging excellence
We value community, diversity, and acting with purpose
We are looking for leaders at all levels to co-create the culture of a new organization that is built on the premise that you can discover, understand, and re-define excellence by nurturing talent and creating opportunity anywhere – and specifically through soccer
Globally, Right to Dream partners with talented young people to give them a nurturing environment to flourish and thrive
They do this through a holistic model of athletic development, where young people grow as human beings and great footballers
RTD’s promise is set out in their Manifesto (https://urldefense.com/v3/\_\_https:/www.righttodream.com/who-we-are\_\_;!!P9g1NVG6!vQg\_EQ698A-8BjGszv3tURuFYsgaDhesbcYPN6aEdmiOFLIJOAs5H2-rJ5qGaUZE3g7jFiE7U5a07Ja\_3lF0aVTw$) : a set of 9 commitments which will be central to the San Diego FC ethos from the front office to the field, when games start at Snapdragon Stadium in 2025
We are therefore looking for people who: + Are purpose driven + Are willing to rock the boat + Can lead courageously + Respect fans as the soul of our game + Challenge conventional thinking + Are innovative and who drive change + Work inclusively and collaboratively across cultures + Embrace organizations with a family feel, preferring to work as part of a community + Believe in the potential of youth, no matter where they are from THE ROLE The Ticketing Operations Coordinator will assist with the computerized ticketing software, distribute, and account for daily ticket sales as well as groups and season tickets
ESSENTIAL FUNCTIONS + Assists in the daily operations and match day operations of the organizational unit
+ Oversees the fulfillment of group and single game ticket requests
+ Assists with building seasons, plans, events, and price codes in ticketing system, as well as setting up accounts for auto-renew
+ Oversees ticketing help desk assisting with upgrade requests, user management, fan issues, and general troubleshooting
+ Assists with daily financial reporting and ensures all accounts are paid according to pay schedules
+ Responsible for game day communication between San Diego FC Ticket Operations and Snapdragon Stadium box office staff and ensures all ticketing standards are being met
+ Assists with managing of single game and season plan inventory
+ Performs miscellaneous job-related duties as assigned
QUALIFICATIONS To perform this job successfully, the candidate must be able to perform each essential duty above at the highest levels
The requirements listed below are representative of the knowledge, skill, and/or ability required
+ Experience working with all Ticketmaster products is preferred but not required
+ Ability to work in a team-oriented environment and has a fan-first mentality
+ Professional verbal and written communication skills
+ Must possess great time management skills, be self-motivated, and able to solve problems in real-time
+ Proficient in Microsoft Office suite
+ Candidate must have a strong work ethic and a desire to build a career in professional sports
COMPENSATION Competitive hourly range of $31.25 - $32.69 and a generous benefits package that includes: medical, dental, vision, life and disability insurance, paid vacation, and 401k plan
WORKING CONDITIONS LOCATION: On Site - San Diego, CA The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job
While performing the duties of this job, the employee is regularly required to sit, talk, hear; use hands to finger, and handle controls
The employee frequently is required to reach with hands and arms
The employee is required to stand, walk, and stoop
Specific vision abilities required by this job include close vision and the ability to adjust focus
Legends is an Equal Opportunity employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information
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