Coordinator, Vendor Management

New York, NY, US, 10018

Requisition ID: 859097 
Position:Full-Time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. The Company brings together the complementary expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear, to create a vertically integrated business that is uniquely positioned to address the world’s evolving vision needs and the global demand of a growing eyewear industry.
 

With over 180,000 dedicated employees in 150 countries driving our iconic brands, our people are creative, entrepreneurial and celebrated for their unique perspectives and individuality. Committed to vision, we enable people to “see more and be more” thanks to our innovative designs and lens technologies, exceptional quality and cutting-edge processing methods. Every day we impact the lives of millions by changing the way people see the world.

Our portfolio of more than 150 renowned brands span various categories, from frames, lenses and instruments to brick and mortar and digital distribution as well as mid-range to premium segments. Our Shared Services Team, accompany and enable others within the EssilorLuxottica collective to achieve their targets. They keep people and projects running smoothly, ensuring every part of our business is provided for and well taken care of.

GENERAL FUNCTION

The Coordinator, Vendor Management supports all store and buildings maintenance repairs, scheduled preventive maintenance and non-real estate project work in a consistent, cost-effective manner in accordance with EssilorLuxottica standards of “Best in Class”. The Coordinator, Vendor Management supports the Managers of Store Maintenance and Facility Managers with the maintenance providers portfolio management and related performance. Responsibility also includes expediting response and repair times, developing relationships and having regular tactical reviews with providers, and escalating important issues to management. The candidate must have the ability to work under minimal supervision, consistently demonstrate sound judgment in decision-making and to think strategically to improve processes and control costs.

MAJOR DUTIES AND RESPONSIBILITIES

• Develops strong working relationships with Maintenance Vendor Partners.
• Utilizes Maintenance Portal database and reports on a daily basis to monitor and manage the timely execution of maintenance Work Orders and Proposals.
• Follows up with vendors to ensure that service level expectations are being met.
• Provides after hours follow-up on emergency and high priority repairs.
• Actively supports management of issues that have been escalated, in close cooperation with Managers of Store Maintenance and Facility Managers.
• Evaluates vendor performance and provides feedback using Vendor Scorecard.
• Provides feedback to vendors on a regular basis (conducts quarterly KPI Review).
• Provides input in the development of annual Maintenance Standards.
• Tracks costs, quality, and service level performance.
• Aligns resources for continual improvement to ensure a “Best in Class” quality store environment.
• Understands of brand strategies and how they impact the store experience.
• Understands of buildings strategies and how they impact the employee experience.
• Actively participates with network of retail maintenance professionals to benchmark best practices and to keep up to date on trends, etc.
• Other duties as assigned by manager.

BASIC QUALIFICATIONS

• Associate degree in Business or Supply Chain Management, or certifications in Project or Supply Chain Management or related field.
• Basic understanding of Supply Chain and Vendor Management.
• Self-confident, decisive, collaborative and builds relationships, as well as displays excellent ability to communicate clearly and effectively with internal and external business partners.
• Detailed, organized, and with excellent communication skills.

PREFERRED QUALIFICATIONS

• Computer skills: Microsoft Excel, Word, Outlook, PowerPoint, etc.
• Preferred knowledge of Work Order Management systems and reports (i.e., ServiceChannel, SAP, PowerBI, etc.).

​Pay Range: 22.69  - 34.44 

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process.  To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com. 

We are an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law. 

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