Coordinator, Warranty - Atlantic Detroit Diesel Allison
Lodi, NJ 07644
About the Job
Overview:
Responsible for processing warranty claims and ensuring claims are completed and filed accurately and in a timely manner. Willing to train the right individual.
Responsibilities:- Receive customer warranty claim requests from service and/or parts departments.
- Document, process, and file warranty claims.
- Monitor and review in-process claims to ensure claims are being addressed and resolved.
- Monitor warranty receivables and process warranty credit statements. Receive and code warranty credit memos received from vendors and submit to accounting.
- Interact with both internal and external customers and vendors to ensure warranty issues are addressed and follow-up until warranty claim is resolved. Coordinate with co-workers and vendors to provide materials and documentation necessary to process warranty claims.
- Coordinate purchase and registration of extended warranties on customer’s behalf.
- Process warranty claims in accordance with all warranty policies.
- Assist with vendor warranty claim audits.
- Good customer service, communication, telephone, and organizational skills
- Self motivated, dependable, and able to meet deadlines
- Ability to get along well with a variety of personalities and individuals
Education:
High School Graduate or General Education Degree (GED) and/or one to two years related experience.
Computer Skills:
- Basic computer navigation and utilization skills required. Proficiency in Microsoft Office applications
- (Word, Excel, Outlook) preferred. Prior experience with Oracle a plus
Source : Atlantic Detroit Diesel Allison