Corporate Account Sales Specialist - Univar Solutions USA Inc.
Powell, OH
About the Job
A Place Where People Matter.
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
The Corporate Accounts Sales Specialist (CASS) works directly and in tandem with the Corporate Account Manager (CAM) to fulfill required sales responsibilities and customer sales support functions at the Corporate Account level. Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services. Ensures that customer requirements are met by managing expectations and following established procedures between Univar Solutions and customers. Partnered with Corporate Account Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations and Sales to timely complete internal sales and external customer support functions.
Key Deliverables:
80% of time spent:
Process all customer pricing/material inquiries, requests, and maintenance, including system entry/modifications, cost investigation, margin analysis, index/formula pricing, supports/CUPS, forecasts, etc.
Create and supply customer-specific price sheets as required per customer terms and conditions, including all modifications and additional required data.
Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers or CAMs/Sales.
Investigate and resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities or weight conversion issues.
Create, modify, and supply all required CAM, Sales, or customer reporting.
Investigate and provide resolution to any margin analysis inquiries received from the Margin Analysis team.
20% of time spent:
Respond to and complete all required corporate account customer projects, including but not limited to pricing/AP portals, order/ship to location audits, and company/data/communication updates or process improvements.
Key Stakeholders:
Partner: Reason for Contact:
Corporate Accounts Commercial Manager Manager
Corporate Account Manager Pricing, Reporting, Product Approval, Documentation, Billing, Disputes, Projects, Customer Relationship Owner, Sales Lead, Partner, Collaboration
Customer Pricing, Reporting, Product Approval, Rebates, Documentation, Billing, Disputes, BIDs, Projects, Reporting
Customer Service Pricing, Billing, Disputes, Projects, Collaboration
Product Management Sourcing, Cost and Price Guidance, Market Intelligence, PIMs Requests
District Commercial Management Sourcing, Cost and Price Guidance, Market Intelligence
Pricing, Margin and Dispute Operations Pricing, Supports, Margin Investigation, Disputes, Corrections
Accounts Receivable Pricing, Disputes, Billing Errors/Corrections
Quality and Documentation Documentation, Surveys, Questionnaires
Corporate Accounts Leadership Team Results and Performance Reporting, Addressing Customer and Partner Concerns
Corporate Accounts Project Manager Collaboration, Customer Consolidator Program, Blending, Sustainability, BIDs
Financial Responsibility:
* Drive growth in Corporate Accounts business through efficient pricing processes.
WHAT YOU'LL NEED:
* Bachelor's degree or the equivalent in related work experience.
* 3+ years of experience in Chemical Distribution with broad product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.).
* Direct work experience in Customer Support or Sales Support.
Specialized Knowledge / Skills:
* Robust discernment with a thorough understanding of the chemical distribution business, including quality requirements, documentation, etc.
* Strong commercial competence demonstrated to communicate routinely with sales, customers, management,
Start your career journey with Univar Solutions! Here you can make an impact on the world around you and accelerate your career in areas that energize and excite you.
The Corporate Accounts Sales Specialist (CASS) works directly and in tandem with the Corporate Account Manager (CAM) to fulfill required sales responsibilities and customer sales support functions at the Corporate Account level. Responsible for the overall coordination, implementation, execution, control, reporting, and completion of sales and customer support services. Ensures that customer requirements are met by managing expectations and following established procedures between Univar Solutions and customers. Partnered with Corporate Account Sales, Customer Service, Product Management, Supply Chain, Procurement, Sustainability, Commercial Operations and Sales to timely complete internal sales and external customer support functions.
Key Deliverables:
80% of time spent:
Process all customer pricing/material inquiries, requests, and maintenance, including system entry/modifications, cost investigation, margin analysis, index/formula pricing, supports/CUPS, forecasts, etc.
Create and supply customer-specific price sheets as required per customer terms and conditions, including all modifications and additional required data.
Create, monitor, and supply all regulation, documentation, survey, and sample requests as requested by customers or CAMs/Sales.
Investigate and resolve customer invoice discrepancies and disputes related to customer pricing, minimum order quantities or weight conversion issues.
Create, modify, and supply all required CAM, Sales, or customer reporting.
Investigate and provide resolution to any margin analysis inquiries received from the Margin Analysis team.
20% of time spent:
Respond to and complete all required corporate account customer projects, including but not limited to pricing/AP portals, order/ship to location audits, and company/data/communication updates or process improvements.
Key Stakeholders:
Partner: Reason for Contact:
Corporate Accounts Commercial Manager Manager
Corporate Account Manager Pricing, Reporting, Product Approval, Documentation, Billing, Disputes, Projects, Customer Relationship Owner, Sales Lead, Partner, Collaboration
Customer Pricing, Reporting, Product Approval, Rebates, Documentation, Billing, Disputes, BIDs, Projects, Reporting
Customer Service Pricing, Billing, Disputes, Projects, Collaboration
Product Management Sourcing, Cost and Price Guidance, Market Intelligence, PIMs Requests
District Commercial Management Sourcing, Cost and Price Guidance, Market Intelligence
Pricing, Margin and Dispute Operations Pricing, Supports, Margin Investigation, Disputes, Corrections
Accounts Receivable Pricing, Disputes, Billing Errors/Corrections
Quality and Documentation Documentation, Surveys, Questionnaires
Corporate Accounts Leadership Team Results and Performance Reporting, Addressing Customer and Partner Concerns
Corporate Accounts Project Manager Collaboration, Customer Consolidator Program, Blending, Sustainability, BIDs
Financial Responsibility:
* Drive growth in Corporate Accounts business through efficient pricing processes.
WHAT YOU'LL NEED:
* Bachelor's degree or the equivalent in related work experience.
* 3+ years of experience in Chemical Distribution with broad product familiarity and general knowledge of organizational functions (customer service, sales, operations, procurement, etc.).
* Direct work experience in Customer Support or Sales Support.
Specialized Knowledge / Skills:
* Robust discernment with a thorough understanding of the chemical distribution business, including quality requirements, documentation, etc.
* Strong commercial competence demonstrated to communicate routinely with sales, customers, management,
Source : Univar Solutions USA Inc.
