JOB SNAPSHOT
Job Title: Corporate Reception Manager
Location: Santa Clara, CA
Salary: $90,000 - 95,000 / year
Who is GardaWorld?
GardaWorld is the world’s largest privately-owned security services company. We protect our clients’ staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an GSOC Manager to fulfill different assignments for our clients.
JOB DESCRIPTION
The Corporate Reception Manager will lead a reception staff team in day to day operations. This manager should be a client-focused professional, able to inspire, direct and lead a group of 3 reception staff reports. The manager should be able to be a highly effective POC for the team, able to excel in cross-functional partnerships across the company. This role plays a critical part in leading a client-facing team ensuring a smooth, secure, and safe experience for all customers while also providing support to executives and the Global Places and Security teams.
RESPONSIBILITIES
- Accomplishes service objectives by managing staff and guiding their understanding of their role and responsibilities
- Collaborates with the client to ensure alignment on policies, processes, priorities, and performance goals
- Provides shift coverage directly for reception team as required or arranges for coverage to ensure staff receive breaks/lunches
- Maintains staff by recruiting, onboarding, training, assessing, and promoting employees
- Ensures that reception staff are on track to meet performance goals and makes adjustments based on performance data as needed.
- Motivates direct reports by providing positive feedback and the development of hard and soft skills
- Accomplishes desired results by communicating job expectations and planning, monitoring, and appraising job results
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards
- Able to guide the team in the implementation of new technologies driving performance efficiency and effectiveness
- Defines objectives, identifies and evaluates trends and options, chooses courses of action, and evaluates outcomes
- Trains staff to ensure that reception team are able to execute their duties at a high level
- Prepares reports for internal and client management to help track service delivery as needed
- Ensures that staff have the resources they need to complete their work in an optimal manner
- Acts as a liaison with internal management and client managers by developing productive, collaborative relationships and always demonstrating professional communications
- Maintain confidentiality and represent the Global Places & Security team in a positive light through professionalism and follow-through.
QUALIFICATIONS
- Excellent interpersonal skills and ability to interact with people from diverse backgrounds
- Excellent leadership skills and a keen ability to lead through change
- Ability to present a professional image and effectively represent the organization
- Minimally 5 years of administrative or customer service experience .
- Strong networking skills and willingness to collaborate across different teams and projects
- Ability to delegate tasks or projects and guide team members through completion
- Understand and meet the evolving needs and expectations of receptionist staff.
- Highly collaborative, taking extreme ownership, and building trust with stakeholders
- Proficiency in Google Suite
- Strong verbal and written communication skills
- High school diploma or equivalent
- Ability to possess First Aid/CPR/ERT training for emergencies
It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
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