Corporate Sales Coordinator, Hybrid - DC International

This is a hybrid position working three days in the office in Carrollton, Texas.  

Come join our team as a Corporate Sales Coordinator at DC International and be the driving force behind exceptional client experiences! In this role, you’ll provide critical support to our Business Development team by managing inbound B2B inquiries and ensuring smooth order fulfillment. Your expertise will help shape success for our ecommerce brands, Coverstore and Leatherology, and contribute to our overall business success.

Duties and responsibilities 
These responsibilities are meant as a guide for core job functions but are by no means exhaustive. 

Corporate Inbound Sales Support 

• Serve as a key point of contact for general inbound B2B client inquiries and assist the Account Manager with high-priority corporate and trade accounts. 
• Respond to corporate sales inquiries, including by phone and email, and provide timely and accurate information to ensure a seamless pre-sales experience. 
• Address pre-sales requests, including preparing client quotes and mock-ups, generating invoices, checking tax exemptions, sending Coverstore swatch kits, and requesting custom logos/dies for Leatherology personalization orders. 
• Escalate complex corporate client inquiries to the Account Manager or Director when they fall outside of established guidelines. 

Corporate Order Coordination 

• Liaise with internal teams, including the Factory, Warehouse, and Operations, to ensure accurate and timely fulfillment of all corporate orders. 
• Communicate order status updates to clients and respond to any post-purchase inquiries, ensuring a high level of client satisfaction. 
• Monitor order processing and troubleshoot any issues that may arise, coordinating with the relevant teams to resolve them promptly. 

Business Development Support 

• Assist the Director of Business Development in planning and executing unique sales and partnership opportunities, such as trade shows and in-person sales events. 
• Contribute to efforts aimed at acquiring new corporate clients and building brand awareness through various business development activities. 
• Assist in ongoing reporting and analysis to monitor performance and help the team achieve sales targets. 
• Help troubleshoot B2C customer cases that are escalated by customer service team and require product expertise. 

Qualifications 

• Bachelor’s degree in Business, Marketing, or a related field 
• 1-2 years of experience in sales, marketing, and customer support preferred 
• Strong organizational and multitasking skills, with a keen attention to detail 
• Excellent communication and interpersonal skills, with a customer-focused mindset 
• Ability to work collaboratively within a team and escalate issues appropriately when needed 
• CRM experience a plus 
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and other standard office equipment 
• Local to the Dallas-Fort Worth area 

Employee Benefits

• Medical, Dental and Vision Benefits through BCBS
• Paid PTO and Company Holidays
• 401(k) Plan with a Company Match
• Employee Discount on Coverstore and Leatherology merchandise
• Generous New Parent Leave Benefits
• Casual Dress Code
• Employee Team Building and Social Events
• Charitable Giving Company Match
• Employee Referral Bonus Program

About the Business
DC International is a vertically integrated ecommerce company and home to two fast-growing direct-to-consumer brands: Coverstore and Leatherology. What does it mean to be a vertically integrated company? It means working alongside a diverse team of creators, marketers, analysts, developers, designers, and innovators. It means overseeing the complete, end-to-end product lifecycle. With our headquarters in Carrollton, Texas, and a wholly owned manufacturing facility in Asia, DC International is uniquely positioned to create a great customer experience from start to finish.

Since 2005, our mission has been simple: to bring customers products that matter. We do this by marrying timeless design, innovative technology, and an unwavering commitment to quality. Over the last 15 years, we have grown from a small family business into one of the industry’s leaders in product excellence and superior service. Despite our success, we never forget our humble beginnings and the customer-first values upon which we were founded.
 

DC International, Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age or disability in employment or the provision of services.

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