Corporate Service Manager - Delta Materials Handling, Inc.

Job Purpose:

The primary function of the Service Manager is to provide supervision and support for the service department.

The Service Manager oversees all shop and field technicians. They are responsible for interviewing, hiring, training and educating technicians and Service Department support staff. They provide technical support for technicians and sales staff. The service manager is also responsible for all shop repair jobs and approval prior to the delivery to ensure completeness and accuracy.

Essential Duties and Responsibilities:

- Direct supervision of all shop and field technicians.

- Interview, hire, train and educate technicians and support staff.

- Supervision of all shop repair jobs and ensure inspection and approval prior to delivery.

- Assist with service estimates for internal and customer repairs.

- Keep customers informed of cost overages, delays, additional work, etc.

- Supervision of preparation and pre-delivery of new equipment.

- Supervision of warranty administration.

- Work with manufacturers to keep up to date on known factory issues and fixes.

- Oversee all factory Field Campaigns and Field Fixes to ensure completion.

- Overall supervision of customer PM’s for timeliness, completeness, and selling of additional work, etc.

- Resolve customer complaints and billing problems.

- Interface with all other departments.

- Work with Accounts Receivable on past due accounts and assist with service related issues.

- Establish and follow policies and procedures. Special emphasis on safety related issues.

- Work with all required agencies to ensure that the operations of the Service Department comply with local, state and federal guidelines for safety, OSHA and EPA compliance.

- Establish training schedule for technicians and ensure all necessary factory certifications are up to date.

Other Duties and Responsibilities:

- Through proper supervision, maintain the cleanliness of the grounds, service shop, steam room, break room.

- Plan and follow up with parts orders to ensure that repair jobs are not waiting on parts.

- Assist with technical support.

- Assist the Operations and Parts Departments with shipping and receiving, transportation and storage.

- All other duties as assigned by management.

Qualification Requirements:

- High school diploma or the equivalent.

- Working knowledge of how a service department operates is a must.

- Minimum of two years’ experience in managing a service or similar department or equivalent experience

Qualification Requirements (continued):

- Must demonstrate a high degree of communication and organizational skills to include the ability to apply logic and constructive thinking to solve problems.

- Knowledge of human resource principles and practices.

- Experience in training adults in the use of diagnostic equipment.

- Provide effective oral and written communications to customers, management and vendors.

- Must be able to perform mathematical calculations, including decimals and percentages.

- Must have above average computer skills with proficiency in basic office software, e-mail, spreadsheets and billing software, also must possess a thorough knowledge of general business procedures. These may be acquired via secondary education or additional college level courses, trade school training, or previous employment experience relevant to the position.

- Knowledge of project management principles and practices.

- Ability to train adults to use and understand various diagnostic tools; such as, digital multi-meter, handsets, laptop computer software, etc.

- Information technology skills.

- Must be able to push, pull, lift or move up to 25 lbs.

IF YOU ARE INTERESTED IN THIS POSITION, PLEASE EMAIL YOUR RESUME TO aphillips@deltamat.com.

Employment Disclaimer: To perform this job successfully, an individual must be able to perform each essential duty and task satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. This job description is not a contract. Management reserves the right to change its contents at any time. This organization complies with the guidelines set forth in the American with Disabilities Act of 1990 and does not discriminate on the basis of race, color, religion, national origin, ancestry, sex, age, disability or status as a disabled veteran or veteran of the Vietnam era. This organization is an Equal Opportunity Employer.