Corporate Travel Specialist - Cbiz

With over 120 offices and nearly 7,000 associates throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.   

CBIZ has been honored to be the recipient of several national recognitions for 2023:       

• Best and Brightest Companies to Work for in the Nation  
• Top Workplaces USA  
• America's Best Mid-Size Employers  
• Best and Brightest Companies in Wellness  
• Great Place to Work Certification

We are seeking a Corporate Travel Specialist with strong experience in Corporate Travel, Card and Expense Programs to join our Travel @ CBIZ team. In this role, you will interact directly with suppliers and internal stakeholders, have responsibilities in reporting and data analysis, travel card management and expense program management. The successful candidate will be a well-rounded individual who is analytical and customer service focused; and has a keen ability to propose improvement opportunities. You will be required to periodically cover the duties of team members, as needed.  

Responsibilities

•    Create, publish and present regular reports and dashboards to analyze or identify trends and to manage usage irregularities. Present metric to relevant parties.
•    Administer all aspects of expense administration, credit card administration (card issuance, payment issues, delinquencies handling/resolutions, reporting, program maintenance, escalations and approvals), travel systems configuration, audit rule setup, and development of custom or ad hoc reports.
•    Monitor and ensure the interfaces or data feeds of the travel system tools are working effectively. Subject matter expert and administrator for the expense tool approval workflow. 
•    Act as point of contact for Concur service tickets for resolving systems-related requests. Monitor and follow up with Concur when appropriate. 
•    Investigate and resolve issues related to expense audits, travel card and other program. Escalate issues when appropriate.
•    Monitor supplier program SLAs. Escalate issues to suppliers when appropriate.
•    Train or onboard employees on corporate credit card and expense reporting procedures and policies. Participate in acquisition onboarding.
•    Triage travel and expense helpdesk questions through troubleshooting, research, timely resolution/escalations.
•    Contribute to team functional activities, including solving customer support issues, auditing travel expense reports, updating desk instructions and other special tasks.
•    Assist with the maintenance of the online Travel Portal contents. 
•    Participate in special projects as assigned by the supervisor.

Qualifications
•    Bachelor’s degree (business, hospitality, accounting, finance, procurement or economics preferred); or at least 4 years or equivalent work experience. GTP, CCTE and other corporate travel certifications a plus. 
•    SAP Concur Expense system, online booking tool, travel card management knowledge and experience.
•    Advanced level proficiency in Excel. 
•    Experience in SmartSheets a plus.
•    Critical thinking related to compliance and policy enforcement.
•    Strong project management and collaboration skills.
•    Forward-thinking, solutions-driven and consistently accurate.
•    Has a growth-mindset and open to learning new skills.
•    Strong communications skills.
•    Ability to travel as required by business.

Minimum Qualifications Required

• Bachelor’s degree preferred
• 3 Years of experience as a subject matter expert
• Must maintain current required licenses and certifications relevant to field of expertise
• Demonstrated ability to communicate verbally and in writing throughout all levels of organization, 
  both internally and externally
• Effective customer service skills
• Proficient use of applicable technology
• Ability to work in team environment as well as independently
• Ability to analyze and prioritize multiple responsibilities
  

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