Corporate Warranty Manager - Kenworth Sales Company

Bring your skills to the 2020 Kenworth Dealer of the Year! Kenworth Sales Co., a 35-location Kenworth and Isuzu truck dealership group, is looking for a Corporate Warranty Manager to join our Spokane, WA team.

JOB SUMMARY:
The primary function of the Corporate Warranty Manager is to manage, facilitate, track and audit warranty administration and to recruit and develop warranty staff throughout the dealer group.  

** Due to federally mandated DOT regulations, Kenworth Sales Co. is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.

DUTIES AND RESPONSIBILITIES:

• Responsible for oversight and management of all aspects and personnel of the warranty department including hiring, training and supervision of all personnel including assigning schedules that maintain coverage for all facilities operating hours.
• Assists Corporate Service Director in developing and administering warranty policy and procedure for all applicable departments and to see all warranty guidelines are adhered to.
• Required to make senior management aware of discrepancies in regard to warranty processes and reconciliation and make suggestions for improvement.   
• Reviews weekly excess warranty report and discusses write-offs with department and district managers.
• Will be responsible to develop and maintain partnerships with vendors and factory representatives to maximize opportunity for policy and goodwill support.
• Assists in developing warranty related training for all front line staff and department managers.
• Creates monthly dealer group warranty performance report to present to senior management.
• Coordinates and participates in all factory and vendor audits, as well as developing, implementing and overseeing internal auditing of warranty performance in all locations.

QUALIFICATIONS:

• Ability to read and comprehend instructions and information. 
• High school diploma or the equivalent.
• Experience speaking to any size group.
• Working knowledge of all heavy truck repair methods. 
• 10 + years’ experience as a warranty administrator.
• 2 + years’ experience managing direct reports in a similar setting.
• Excellent communication skills. 
• Bilingual a plus.
• Strong research, auditing and data analytics skills.
• Available to travel for work more than 30%.
• Professional personal appearance.

BENEFITS:

• Kenworth Sales Co. promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

Veterans are encouraged to apply!

About the company:

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.