Correspondent Mortgage Processor - Spring EQ LLC

Spring EQ is a national home equity lender providing flexible and tailored financing solutions directly to consumers with a national network of experienced brokers and partners. Since its founding in 2016, Spring EQ is among the fastest growing and highest-rated home equity financing partners in the United States. Spring EQ offers a broad range of home equity products and delivers a simple and streamlined process that results in faster funding, trustworthy loans, and less frustration for consumers today. To learn more about Spring EQ, visit www.springeq.com.

At Spring EQ, it is our mission to empower homeowners and buyers to achieve and maximize the value of homeownership in a simple, fast, and ethical manner.  Our values are to

• Be kind and treat all people – teammates, customers, and vendors – with respect and consideration  
• Be adaptable and embrace change
• Be accountable and take responsibility and deliver the effort to fully complete the task
• Be better and strive for continuous improvement in ourselves, our team, and the company for our customers
• Be part of the solution and solve problems, find the answers, and collaborate
• Work hard, have fun, and get things done

Spring EQ is hiring Account Managers to join our Correspondent team. The Account Manager will support our correspondent team in taking loans from submittal to clear to close for our sellers and will be responsible for facilitating communication between sellers and Spring EQ Correspondent team members. The ideal candidate will have a customer service-oriented personality, strong communication and organizational skills, and experience processing mortgage loans.

• Facilitate communication between our approved sellers and Spring EQ correspondent team members in a responsive and timely manner to ensure that all closing deadlines are met for a best-in-class seller and borrower experience.
• Manage inbound requests from internal team members and sellers with attention to detail and within assigned timeframes.
• Communicate with sellers in a customer service-oriented manner to review current pipeline, trends and turn times
• Provide a positive customer service experience to all sellers and team members.
• Escalation point of contact ensure requirements for loan approval.
• Contribute to a culture of innovation and continuous improvement.

• 2+ years of experience processing home equity or mortgage loans

• College degree preferred. In lieu of a degree, relevant experience in a prior role is considered.

• Proficiency with loan origination systems and ability to adapt to new technology, automation updates and other applications.
• Strong interpersonal, communication and customer service skills
• Ability to manage time efficiently, multitask, and prioritize and meet competing deadlines.
• Strong attention to detail and accuracy
• Self-starter mentality with the ability to problem solve.
• Ability to thrive in a fast-paced, team-oriented environment.
• Time is money – At Spring EQ we recognize the importance of working with a sense of urgency. Ideal candidates will possess the ability to thrive in a fast-paced, team-oriented environment.
• Spring EQ values personal excellence, integrity, and accountability – we need candidates who demonstrate these qualities in their everyday lives.

Benefits 

• 401k Company Match
• Commuter Benefits
• Company Holidays
• Dental Insurance
• Dependent Care Plan
• Disability Insurance
• Employee Assistance Program
• Life Insurance
• Medical Insurance
• Paid Time Off Plan
• Vision Insurance
• Credit Union Membership

Applicants must be authorized to work in the US.  We do not offer sponsorship for work authorization, or related employment visas, for this position.

Spring EQ is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all team members.