Costume Storage Manager - Disney Cruise Line (DCL) at Walt Disney Imagineering

Through innovative storytelling and a culture of collaboration, Disney Live Entertainment creates, produces, and delivers remarkable and engaging entertainment experiences. From the intimate to the spectacular, our work can be seen at Disney theme parks, resort hotels, cruise ships, and other locations the world over. This diverse team – representing a wide variety of disciplines and talents from technical directors, writers and lighting designers to choreographers, cosmetologists, and music producers – brings magical worlds to life through technical expertise, performance excellence, incomparable ingenuity, unparalleled spectacle… and a dash of pixie dust.

The Costume Storage Manager will support operations within our storage locations in Florida. This leadership position will lead a dedicated team of cast. This position will supervise the order fulfillment and inventory management activities, ensuring quality standards and client service are met at every turn. As a leader, you will help drive efficiency and client satisfaction—two of the main goals of any customer service organization.

You will report to the Area Manager-Costume Production.

This is a Full-Time role.

What You Will Do:

• Develop storage facility operations systems by determining product handling and storage requirements, equipment utilization, inventory management, quality control, and shipping

• Schedule, train, and lead a storage facility team to address day-to-day operational issues and reach short- and long-term performance goals

• Review and prepare workflow, resource needs and space requirements, equipment layout, and action plans while ensuring efficiency, quality, and customer service standards are met

• Maintain a safe and healthy work environment by establishing, following, and implementing standards and procedures and aligning with Company guidelines

• Supervise daily activities of the storage facility, including inventory control, space management, logistics, floor efficiency, shipping, and customer service

• Ensure daily equipment inspections are completed and all safety protocols are followed

• Meet regularly with storage facility leads to review, analyze, and develop actionable plans for efficiency and loss prevention

• Supervise and lead logistics used to transport products to customers and internal facilities

• Establish a collaborative and supportive working relationship with co-workers and support staff across all levels of the organization, and across partnering disciplines

• Proactively identify operational issues, recommend and implement strategies to resolve

• Participate in planning, scheduling, and staffing entertainment fittings

Required Qualifications & Skills:

• 1+ years experience in a leadership role leading a diverse group of hourly and union hourly Cast

• Experience in operational leadership

• Experience in storage facility procedures and inventory control

• Experience prioritizing and multitasking a variety of workflows

• Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction

• Experience in identifying and following through on goals and objectives

• Experience delivering direct written and oral feedback

• Ability to travel between work locations in a given day

• Ability to work around all types of fabrics, fibers, & synthetic

• Ability to work flexible hours including weekends, nights, and holidays

Preferred Qualifications:

• Multilingual (Spanish)

• Experience with SAP Warehousing Module or other storage facility management systems

• Experience using SAP, Maximo, Coupa, and/or GUS+

• Experience working in a costuming and/or theater environment

• Experience with 5S

Education

• High School Diploma or equivalent is required

• Advanced degree in logistics, supply chain management, or a related field is preferred

Additional Information

Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at https://jobs.disneycareers.com/benefits.

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