Counselor - Advocate - Specialist (HS/Equivalent or Bachelor's) Claiborne, Cocke, Hamblen, & Sevier at Helen Ross McNabb Center

We've been waiting for someone like you!

With a wide range of available positions in East Tennessee, you have many opportunities join the McNabb Center team in fulfilling our mission: "Improving the lives of the people we serve"!

If you have a high school diploma or equivalent and are interested in working with clients in our clinics or in the community, we hope you will review the options and apply today!

COUNSELORS and ADVOCATES (NON-RESIDENTIAL)

• Counselors and Advocates provide information and referral, agency linkage, advocacy, home visits and follow-up services as defined by the individualized goals of program participants. This includes a range of services from child development, family support, child abuse prevention, victim support and more.
• Examples of Counseling and Advocate positions are Outreach Advocate.
• Starting salary is $16.22/hour and up (full time) depending on position, education, and relevant experience. Caseload and frequency of contact vary based on client needs and acuity, program focus, and population served. These factors as well as travel requirements and on-call expectation determine salary.

PEER SUPPORT SPECIALISTS

• Peer Support Specialists are individuals that are primary mental health consumers with appropriate life experience (mental health or substance use) and a desire to be a role model for recovery. Some experience leading groups is desired as well as experience in customer service. Applicants should possess the ability to relate to individuals and families of varied ethnic and cultural backgrounds, ages, educational levels, and economic circumstances with respect and dignity.
• Examples of Peer Support Specialists are CSU Peer Support Worker.
• Starting salary is $16.40/hour (full time); depending on position, education, and relevant experience. Caseload and frequency of contact vary based on client needs and acuity, program focus, and population served. These factors as well as travel requirements and on-call expectation determine salary. Increased salary if individual is a valid Certified Peer Recovery Specialist.

RESIDENTIAL COUNSELORS

• Residential Counselors are identified as residential because they are based in a facility that utilizes round-the-clock staff (CSU, Behavioral Health Urgent Care, Adolescent Residential Treatment, Adult A&D, etc.).
• Work schedules are often shift-based and require evenings, overnights, weekends, and holidays. Shift differential supplemental pay is available for 2^nd and 3^rd shift in most residential facilities. Some programs transport clients to and from the facility as required, and an F-endorsement is required.
• Residential Counselors serve in a direct care role that involves supervising/monitoring clients in an inpatient or residential setting, performing intakes, inventorying belongings, performing safety checks, facilitating psychoeducational groups, and providing a supportive environment for the clients.
• Examples of residential facilities at McNabb Center are CSU Residential Counselors.
• Starting salary for a HS/Equivalent level clinician in these settings ranges from $16.22 (full time). Bachelor's level clinicians start at $18.24 / hour. Facility, client population, and acuity as well as position, education and relevant experience determine salary.
  
  Customer Service and Benefits Specialist

• Provides daily response to all phone calls directed to Outpatient Services, including providing messages/notes to nurses for calls related to medication questions, answering questions of next scheduled medication appointments, rescheduling medication appointments, and other related phone calls.
• Maintain schedule for all clinic staff and prescribers in order to ensure productivity standards are met.
• Provide reminder phone calls to all patients 24 hours prior to medication appointments.
• Assist staff to meet set productivity standards within compliance of HRMC policy and procedures.
• Maintain medical charts, send items to be scanned into Centricity to Medical Records at Children and Youth Center, as well as Adult Center.
• Complete all client benefits requirements at intake and overall make the intake process more efficient. Will manage Intake Log, Magellan Reporting, and Client Compliance.
• Will manage co pays with cash and credit cards.
• Will keep up with all pay sources to ensure they are current and correctly recorded in EMR.
• Will be up to date on CNF forms and send to scanning.
• Starting salary for this position is approximately $16.12/hr based on relevant experience and education.
  
  NOTE:

• If a hiring manager is interested in your resume, they will contact you via email, phone or text. Watch for emails and contact from un-familiar phone numbers.
• Driver's License and access to personal vehicle for local travel is required for virtually all positions.
• PRN/As Needed options available for many positions.
• Salary variance has to do with population served, travel requirements, on call expectation, client acuity and more. PRN/As needed rates vary.
• Salary listed is the base or starting rate for full time employment. Individual pay rates may be different based on education, relevant experience, licensure, and certification.
• Salaries listed on this page are to in no way to be construed as an offer of employment or salary quote for any particular position. Official salary can only be determined by McNabb based on the individual applicant's education, relevant experience and the actual position.

Locations:

• Claiborne County, Tennessee or Cocke County, Tennessee or Hamblen County, Tennessee or Sevier County, Tennessee

D, E, I, & B McNabb Center believes that diversity and inclusion among our teammates is imperative to our success as an organization. We value recruiting, developing, retaining, and promoting the most talented people from a diverse candidate pool. Veterans and bilingual applicants are encouraged to apply.

EOE McNabb Center is an Equal Opportunity Employer. The Center provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment.

Job Description This job description is not intended to be all-inclusive; and employee will also perform other reasonably related job responsibilities as assigned by immediate supervisor and other management as required. This organization reserves the right to revise or change job duties as the need arises. Moreover, management reserves the right to change job descriptions, job duties, or working schedules based on their duty to accommodate individuals with disabilities. This job description does not constitute a written or implied contract of employment.

Background Checks McNabb Center conducts background checks, driver's license record, degree verification, and drug screens at hire. Employment is contingent upon clean drug screen, background check, and driving record. Additionally, certain programs are subject to TB Screening and/or testing.

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