Counter Sales - Johnstone Supply, The Balsan Group

Johnstone Supply is looking for a driven individual to join our counter team—a high-energy, attention-to-detail candidate who can engage with customers with the highest level of customer service.

 
RESPONSIBILITIES
The responsibilities of the Counter Sales Associate include, but are not limited to:

Customer Service

• Greet customers and assist them in locating the products they need
• Answer questions about HVAC products, prices, availability, and usage
• Handle customer inquiries and concerns in a professional and timely manner
• Provide recommendations and guidance to customers based on their specific requirements
• Provide accurate information regarding the availability of in-stock items

• Process sales transactions accurately using the POS system
• Generate new and repeat sales by providing product and technical information promptly
• Calculate and quote process, discounts, and applicable taxes
• Upsell additional products or services to customers
• Follow up on sales leads and inquiries to generate additional business

• Assist customers with technical questions or issues related to HVAC products
• Refer complex technical inquiries to TSA

• Maintain accurate records of sales transactions, customer interactions, and inventory movements
• Assist with general administrative duties such as filing, data entry, and phone/email correspondence

• Monitor stock levels and communicate replenishment needs to management
• Assist in stocking shelves and organizing inventory

• Competitive pay
• Competitive medical, dental, vision, and prescription insurance coverage
• Bonus 
• Earn PTO hours immediately
• Paid holidays
• Opportunities for development
• 401K with a company match

• A high school diploma or equivalent is required
• Strong communication and interpersonal skills
• Attention to detail and ability to multitask in a fast-paced environment
• Proficiency with computers and different software programs
• Must be able to bend, stand reach, pull, lift, and carry items up to 75 pounds

• 2 years of experience in customer service or sales

• HVAC industry experience

• Hungry
• Humble
• Smart

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