Court Operations Associate, Hennepin County, Brookdale Criminal Division - Minnesota Judicial Branch

Hennepin County District Court welcomes qualified applicants for a Court Operations Associate position in the Brookdale Criminal Division. The Brookdale team values and invests in the professional development of staff, commits to providing justice to the public, and continuously strives to evolve.

This is a diverse, inclusive, and professional environment that promotes equity for all court staff and court users. Court Operations Associates work individually and in teams using independent judgment along with available resources to perform a variety of administrative assignments. This role requires dedication to providing excellent customer service, strong attention to detail, and technological skills to match our high-performance environment. Court Operations Associates interact with a wide variety of court users and stakeholders including community members, judges, law enforcement officials, and attorneys.

The Brookdale Courthouse handles solely criminal and traffic cases for the communities of Brooklyn Center, Brooklyn Park, Champlin, Corcoran, Crystal, Dayton, Golden Valley, Greenfield, Hanover, Maple Grove, New Hope, Osseo, Robbinsdale, Rockford, Rogers, and St. Anthony.

Example of Duties

• Accurately update calendars and records for high-volume, fast-paced courtrooms
• Collaborate with Judicial Officers, Court Reporters, Prosecutors, Defense Attorneys, Probation Officers, and Law Enforcement
• Perform high-level case processing, data entry, and financial transactions utilizing court technology systems
• Coordinate, communicate, and collaborate with team members to ensure daily work assignments and case processing are completed efficiently and accurately
• Review and process court filings for timeliness, statutory compliance, and proper document security as required by local and court-wide policies and procedures
• Assist and communicate with court users in a professional, courteous, and respectful manner to ensure the customer's needs are effectively met in-person, over the phone, or through electronic means

Typical Qualifications

Minimum Qualifications:

• High school diploma and one (1) year of relevant job experience OR equivalent amount of post-high school education and experience totaling one year.
  • Examples of relevant job experience: customer service, administrative work, office, and clerical work.

Preferred Qualifications:

• Significant customer service and/or administrative experience
• Experience in a legal setting such as a courtroom clerk or paralegal
• Experience with document imaging, indexing and working with cases/documents from electronic workflow queues
• Detail-oriented with the ability to continuously learn and retain new material, concepts, and ongoing procedural changes
• Well-organized and analytical

Minimum Knowledge, Skills and Abilities

• Ability to prioritize assignments, work well under pressure in a high-volume, fast-paced environment, and adapt to change
• Ability to communicate effectively in writing and verbally with attorneys, probation officers, court staff, judicial officers, and the general public
• Proficiency in Microsoft Office Suite and ability to lean other job-related software
• Ability to process financial transactions accurately with an eye for detail
• Excellent customer service and interpersonal skills including patience, cultural sensitivity, and the ability to de-escalate difficult customer interactions
• Team-oriented, with a positive attitude
• Dedication to an inclusive, multicultural environment that values diversity and relationships

Supplemental Information

Logistics

The Brookdale team is located in Brooklyn Center, Minnesota at 6125 Shingle Creek Pkwy, Suite 200 (first floor.) The courthouse has free parking available and is located near major freeways making for a convenient commute. This is a primarily in office position with limited remote work opportunities. The core hours for this position are 8:00 am - 4:30pm, Monday - Friday, but may vary depending on the assignment and operational needs of the division.

Salary Range

The expected starting salary for external candidates is at least $21.00 per hour and may be higher, depending on qualifications. This position is non-exempt under the Fair Labor Standards Act and is eligible for State of Minnesota employee benefits.

Instructions for Applying

Complete and submit your online application with resume and cover letter attached by October 8th, 2024, at 11:59 p.m. All employment offers are contingent upon satisfactory results of our background check processes.

This AFSCME-represented position is posted for bidding, internal, and external application simultaneously and will be filled in accordance with the AFSCME contract.

Please contact Human Resources with questions regarding this posting via email: 4th.human.resources@courts.state.mn.us; or phone: 612-348-2298.