Creative Note Writer/Processor - City of Industry, CA

company information

Why BRIGHTON?

• We are an iconic and timeless women’s accessories brand that delivers quality, fashion, craftsmanship, superior service at a value to our customers
• We’re a respected and loved brand that’s been in business for almost 50 years
• Stable, privately owned and a debt-free company
• We have a following of consumers who LOVE our brand!

information about the position

Job Description
As a member of the Consumer care department the Creative Writer /Admin is responsible for Writing, Proofreading and Editing in the Good Manners program. The expectation of the role is that candidate is able to with help of the team creatively provide content that displays knowledge of Brighton products and of the individual customer that shops with us online or in store.

Responsibilities:

• Reach our customers through notes, telling them our company story, a bit about the product they’ve purchased and how thankful we are for having them shop with us.
• Be a part of our Consumer Care team and make a positive impact in our direct to consumer business with thank you notes each and every day.
• Creative, caring, genuine, short story telling abilities a must.
• A love for people and Brighton products.
• Reviews, submits for approval and revises written material to meet the expected standards of the Brighton.
• Develops factors such as theme, product, inspiration, geography to create written material.
• Works with Director to maintain note writing manual to contain the most current trends in communication and Brighton culture.
• Act as backup to Consumer Affairs department with various functions within department and stay abreast of the Ecommerce system and Brighton programs
• Trouble shoot with processing of notes to ensure all notes are available to Ecommerce shipping
• Good communication with peers, sharing ideas and inspiration for note writing
Goals
• Daily reporting of metrics as well as monthly totals with comparison to LY to manager
• Work with IT to create efficiencies within programming.
• Maintains supplies in department
• Work along with team to manage the Consumer review platform to reply to customer statements and inquiries.
• Work along with team with Handbag registration program entering and focus on ways to improve efficiencies and outreach to correct customer information. Organize and distribute registrations to team, report on team performance. Better understand daily email reports volume of registration

Requirements:

• Computer skills
• Typing skills 40 wpm
• Exceptional grammar, spelling and writing skills
• Interpersonal skills and creativity
• Comprehension and ability to produce various types of writing styles
• Ability to learn and navigate various application used in SHOPIFY ecommerce platform

how to apply

Please forward your resume and Thank you for including Brighton in your career journey.