Creative Technical writer - II - eTeam Inc.
Rolling Meadows, IL 60008
About the Job
Title: Creative Technical Writer
Location: Rolling Meadows, IL (Hybrid: Tue & Wed)
Duration: 6-12+ Months
Job Description:
The purpose of the Client Connect Revenue Operations organization is to maximize profitability while creating great customer and employee experiences by implementing industry leading tools and processes in novel ways. The team is divided into four distinct functions: Systems Architecture, Portfolio Management, Programmatic Vendor Management, and Strategic Communications.
The Documentation Specialist assists in creating technical documents such as manuals and product descriptions.
Updates existing technical documents and documents new features.
Reads technical specifications, work with subject matter experts, and uses interim software products to understand complex features.
Participates in research and interviews to understand product details.
Uses templates and follows a style guide for document creation.
Creates simple diagrams and captures screenshots.
Reviews, analyzes, and updates content to maintain accuracy and continuity.
Performs proofreading as needed/assigned.
The Documentation Specialist is responsible for the creation of scripts to be used by the testing organization. The Documentation Specialist will need to make sure that the regression testing scripts are up to date and work with Global Technical Solutions to develop acceptance testing for new program releases.
As part of these releases, the Documentation Specialist is responsible for developing and implementing messaging and collateral to impact and persuade a target audience (e.g., employees, consumers, and investors). These documents will encompass all of the Sales, GCS, and Sales Operations processes to ensure simple understanding and efficient workflows for our 1200+ Sellers and 200+ Success Managers. T
These deliverables will also serve as an entry point for user stories into the Product Ownership team, with appropriate business impacts, for additional enhancements that need to be made to Client Connect systems and processes.
The documentation will encompass all objects in Client, field utilization, known deficiencies (footnoted with Project ID s), and all additional applications owned by the Product Ownership team.
Technical Documentation Curation
Develop End-to-End Process Documentation
Review of end-to-end sales process documentation for all Sales users across all segments and all geographies. This documentation is ever changing, and needs constant updating.
Holistic Documentation of Systems and Tools
Holistic documentation, including business cases, utilization, ROI, and standards of the Sales and Sales Operations technology stacks.
Defect and Nonstandard Catalogue
Identification, documentation and cataloging of defects in the current sales processes, complete with business impacts and associations to any currently active projects in order to better steer executive leadership towards meaningful solutions.
Program Management for Standard Business Practices
Standup projects with respective Stakeholders end-to-end to ensure business processes are the same across similar functional groups. Engage Business Intelligence, where necessary, to provide visibility into Sales and Sales Operations efficacy to provide insights on areas of improvement.
Personal Development & Team Internal Cadences
Time allocation for 1:1 s and skill development. Client administrator certifications, Harvard Manage Mentor time and Client Connectivity Campaign. Staff calls, program calls, and BRM calls.
Work complexity and impact to business: Describe the types of complex analysis performed and the recommendations or proposals made by the employee in performing his/her job. Provide at least two (2) examples of complex problems and the types of resolution to problems that this job will have to solve.
Program management to ensure the maintenance thereof.
Deep business analysis of the processes and procedures within the Client Connect Sales strategy that may not be scalable, or that are nonstandard so that they may be addressed with more streamlined approaches.
Investigation of Sales Operations practices [i.e. Sales Operations case utilization] to highlight ways to enhance efficacy within these teams.
The Documentation Specialist receives broad guidance as outlined above and is given the autonomy to pursue the appropriate stakeholders to ensure the documentation is complete. They are individually responsible and accountable to the outcomes of and timelines of their deliverables on the agreed upon cadence.
The Documentation Specialist is responsible for the flow, completeness, and accuracy of the data provided, as well as ensuring it is easily consumed by nontechnical executive audiences.
The Documentation Specialist collects, curates, and creates data from different sources in order to develop communications at different levels within the organization. These comms are created without guidance, but checked for approval before being sent out.
Description:
Bachelor's Degree or 5 years of experience.
4 or more years experience in Documentation, technical script writing, L&D, or Communications
General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Client as a user, admin experience desirable.
Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
2 or more years of experience with Constant Contact or similar.
Need to be inquisitive and constantly wondering how we can make the sales cycle faster, more effective, and/or easier to complete.
Must be able to work autonomously and make large business impacting decisions confidently. Subject matter expertise in a large variety of additional software applications as well as the business acumen required to apply them to business problems.
This role Interacts regularly with Sales Directors, Associate Directors, and the VP of Global Sales. Also interacts regularly with Marketing, Strategy, Legal, GTS, and Business Intelligence leadership.
The team will also work regularly with the larger Client Business Group to bridge the gaps between respective sales strategies.
Ability to see the big picture and potential risks of interaction between systems.
Education and experience: List degree required and/or preferred along with the number of years of related and total experience. List any certifications, licenses or other specialized requirements.
Degree: Bachelor s Degree
Years of related experience:
6 years of experience in some combination of Operations with 3 years of Communications or Documentation.
Location: Rolling Meadows, IL (Hybrid: Tue & Wed)
Duration: 6-12+ Months
Job Description:
The purpose of the Client Connect Revenue Operations organization is to maximize profitability while creating great customer and employee experiences by implementing industry leading tools and processes in novel ways. The team is divided into four distinct functions: Systems Architecture, Portfolio Management, Programmatic Vendor Management, and Strategic Communications.
The Documentation Specialist assists in creating technical documents such as manuals and product descriptions.
Updates existing technical documents and documents new features.
Reads technical specifications, work with subject matter experts, and uses interim software products to understand complex features.
Participates in research and interviews to understand product details.
Uses templates and follows a style guide for document creation.
Creates simple diagrams and captures screenshots.
Reviews, analyzes, and updates content to maintain accuracy and continuity.
Performs proofreading as needed/assigned.
The Documentation Specialist is responsible for the creation of scripts to be used by the testing organization. The Documentation Specialist will need to make sure that the regression testing scripts are up to date and work with Global Technical Solutions to develop acceptance testing for new program releases.
As part of these releases, the Documentation Specialist is responsible for developing and implementing messaging and collateral to impact and persuade a target audience (e.g., employees, consumers, and investors). These documents will encompass all of the Sales, GCS, and Sales Operations processes to ensure simple understanding and efficient workflows for our 1200+ Sellers and 200+ Success Managers. T
These deliverables will also serve as an entry point for user stories into the Product Ownership team, with appropriate business impacts, for additional enhancements that need to be made to Client Connect systems and processes.
The documentation will encompass all objects in Client, field utilization, known deficiencies (footnoted with Project ID s), and all additional applications owned by the Product Ownership team.
Technical Documentation Curation
Develop End-to-End Process Documentation
Review of end-to-end sales process documentation for all Sales users across all segments and all geographies. This documentation is ever changing, and needs constant updating.
Holistic Documentation of Systems and Tools
Holistic documentation, including business cases, utilization, ROI, and standards of the Sales and Sales Operations technology stacks.
Defect and Nonstandard Catalogue
Identification, documentation and cataloging of defects in the current sales processes, complete with business impacts and associations to any currently active projects in order to better steer executive leadership towards meaningful solutions.
Program Management for Standard Business Practices
Standup projects with respective Stakeholders end-to-end to ensure business processes are the same across similar functional groups. Engage Business Intelligence, where necessary, to provide visibility into Sales and Sales Operations efficacy to provide insights on areas of improvement.
Personal Development & Team Internal Cadences
Time allocation for 1:1 s and skill development. Client administrator certifications, Harvard Manage Mentor time and Client Connectivity Campaign. Staff calls, program calls, and BRM calls.
Work complexity and impact to business: Describe the types of complex analysis performed and the recommendations or proposals made by the employee in performing his/her job. Provide at least two (2) examples of complex problems and the types of resolution to problems that this job will have to solve.
Program management to ensure the maintenance thereof.
Deep business analysis of the processes and procedures within the Client Connect Sales strategy that may not be scalable, or that are nonstandard so that they may be addressed with more streamlined approaches.
Investigation of Sales Operations practices [i.e. Sales Operations case utilization] to highlight ways to enhance efficacy within these teams.
The Documentation Specialist receives broad guidance as outlined above and is given the autonomy to pursue the appropriate stakeholders to ensure the documentation is complete. They are individually responsible and accountable to the outcomes of and timelines of their deliverables on the agreed upon cadence.
The Documentation Specialist is responsible for the flow, completeness, and accuracy of the data provided, as well as ensuring it is easily consumed by nontechnical executive audiences.
The Documentation Specialist collects, curates, and creates data from different sources in order to develop communications at different levels within the organization. These comms are created without guidance, but checked for approval before being sent out.
Description:
Bachelor's Degree or 5 years of experience.
4 or more years experience in Documentation, technical script writing, L&D, or Communications
General Knowledge of Google Suite (Sheets, Docs, & Slides), mandatory experience with Client as a user, admin experience desirable.
Overall understanding of SaaS business processes and experience in implementing solutions to gaps from a technical and/or project management perspective.
2 or more years of experience with Constant Contact or similar.
Need to be inquisitive and constantly wondering how we can make the sales cycle faster, more effective, and/or easier to complete.
Must be able to work autonomously and make large business impacting decisions confidently. Subject matter expertise in a large variety of additional software applications as well as the business acumen required to apply them to business problems.
This role Interacts regularly with Sales Directors, Associate Directors, and the VP of Global Sales. Also interacts regularly with Marketing, Strategy, Legal, GTS, and Business Intelligence leadership.
The team will also work regularly with the larger Client Business Group to bridge the gaps between respective sales strategies.
Ability to see the big picture and potential risks of interaction between systems.
Education and experience: List degree required and/or preferred along with the number of years of related and total experience. List any certifications, licenses or other specialized requirements.
Degree: Bachelor s Degree
Years of related experience:
6 years of experience in some combination of Operations with 3 years of Communications or Documentation.
Source : eTeam Inc.
