Credit Analyst - Mud Pie

• Manage customer accounts within assigned portfolio by engaging in phone calls and/or emails.   This includes negotiating payment arrangements as well as building relationships with customers in order to understand their needs and issues.
• Identify problem accounts, write-offs, and related adjustments and work until resolution.
• Work collaboratively with various departments internally to resolve issues, improve processes, and manage customer accounts in order to expedite collections from customers in assigned portfolio.
• Collaborate closely with the business operations team on customer billing issues including: contract related questions, adjustments, pricing, disputes, returns and other miscellaneous questions.
• Communicate with all levels of the sales team regarding delinquent accounts, invoicing and/or contract questions until resolution is achieved.
• Utilize and interpret credit reports, financial statements and related information to determine appropriate credit limits for new and existing customers.  Analyzes, assesses and reports on risk of potential new accounts and makes recommendations to management regarding risk reduction strategies and alternative financing methodologies.
• Maintain compliance with required internal controls and departmental procedures.
• Assist with training and mentoring as requested by direct manager and management.
• Other duties as assigned

• Associate’s degree in Finance/Accounting preferred or 2 years Credit, Collections and/or A/R experience
• Proficient in Microsoft Office software (Excel, Word, PowerPoint, Outlook).
• Excellent verbal and written communications skills.
• Ability to quickly build rapport with both internal and external customers.
• Organized and able to work independently.
• Adaptable to change in a fast-paced environment.
• Demonstrate positive and professional behavior as a member of a team.

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