Credit Card Processing Clerk from INSPYR Solutions

• Responds to Credit Card chargeback disputes including researching and processing Sail & Sign Research cases.
• Provides instruction for guests currently on the Guest Status Advisory Do Not Sail/Alert lists.
• Works in conjunction with other teams within the company and communicates with contacts from banking institutions, credit card companies, and outside collection agencies.

• Respond and provide supporting documents, via website, to credit card companies for credit card chargeback dispute cases. 20%
• Request to add/remove guests on the GSAR Do Not Sail/Alert lists. Request to add travel agency & guest profiles on payment restriction. 20%
• Responsible for notifying and creating journal entries debiting respective departments for credit card chargeback disputes (Casino, Bon Voyage, Shipboard Accounting, etc.). 10%
• Prepare journal entries to clear credit card chargeback statements; this is a bi-weekly process for chargeback invoices sent to exceptions that require manager approval to write off. 10%
• Review chargeback bookings and contact respective teams to make adjustments (Sailing Support, Guest Solutions, etc.). 10%
• Research and respond to Sail & Sign Research cases in I-Care & Outlook (onboard charges, concessions, etc.). 10%
• Provide research, coverage and instruction to Guest Logistics and Shipboard Guest Services for guests appearing on the Guest Status
• Advisory Do Not Sail/Alert Lists 10%
• Process payments to clear past due balances to credit card chargeback disputes and Sail & Sign statement balances. 5%
• Monitor & provide instructions for daily Pay/Pal transactions, for purchases requiring further investigation. 5%

• Performs other duties as assigned
• Complies with all policies and standards

• Associate's Degree Required

• 2+ years Minimum 2 years of experience with credit card dispute and fraud processes.

• Proficiency in Microsoft Office (Excel, Word, Power point)
• Must have excellent interpersonal and communication skills.
• Ability to manage time effectively, set priorities and meet deadlines.
• Must have the ability to multi-task and display a sense of urgency.
• Ability to learn quickly and work in a fast-paced environment.
• Excellent organizational and computers skills.

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay
• 401(k) retirement plan
• ...and much more!

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

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